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Support Technician-2 Job Opening In Lawrence – Now Hiring Fresenius Medical Center


Job description

**PURPOSE AND SCOPE** :

The Support Technician provides in-depth support to diverse customer telephone inquiries of applicable devices within the assigned function(s).

The incumbent communicates broad operational and technical support to diverse audiences to effectively resolve problems on an ongoing basis.

In this capacity, the Support Technician provides outstanding customer service through effective and timely communication.

**PRINCIPAL DUTIES AND RESPONSIBILITIES:**

+ Address and resolve complex operational and/or technical issues by providing effective customer service of applicable devices within the assigned function(s).
+ Ensure data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems.
+ Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
+ Maintain current knowledge of applicable devices and/or troubleshooting techniques to continually provide effective customer service in a clear and concise manner; demonstrating broad knowledge and sound judgment in the resolution of diverse operational and/or technical issues.
+ May be required to have familiarity on the effective management of diverse testing/and or calibration tools within the assigned function(s).
+ Provide backup support for diverse positions within the assigned function(s) as required.
+ Act as a technical resource for cross-divisional teams and/or internal customers.
+ Establish and maintain strong relationships with internal and/or external customers through effective understanding and interpretation of established company policies and procedures during all customer interactions.
+ Mentor other staff as applicable.
+ Assist with various projects as assigned by direct supervisor.
+ Other duties as assigned.

**Additional responsibilities may include focus on one or more departments or locations.

See applicable addendum for department or location specific functions.**

**PHYSICAL DEMANDS AND WORKING CONDITIONS:**

+ The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Must be available for inclusion in a rotating 24-hour call coverage schedule.
+ Must be available to work overtime as required.
+ Occasionally lift and/or move up to 30 pounds.
+ Travel may be required.

**EDUCATION:**

High School Diploma required; Associate's Degree desirable

**EXPERIENCE AND REQUIRED SKILLS:**

+ 2 - 4 years' related experience.
+ Demonstrated experience in a customer service, call center or clinical environment required; dialysis equipment experience preferred.
+ Fluency in Spanish preferred.
+ Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications.
+ Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner.
+ Strong time management skills with the ability to multitask concurrent priorities in an organized manner.
+ Excellent customer service skills to productively handle confidential information with a high level of professionalism, discretion and tact.
+ Strong oral and written communication skills to effectively communicate with diverse audiences and/or all levels of management.

**EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity**

If your location allows for pay/benefit transparency, please click the link below to request further information on this position.

Pay Transparency Request Form (smartsheet.com) (https://app.smartsheet.com/b/form/c36f09ba8dc54692af34ee3a3dbd3716)

**Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.**

**EOE, disability/veterans**

Required Skill Profession

Other General


  • Job Details

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Unlock Your Support Technician Potential: Insight & Career Growth Guide


Real-time Support Technician Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Technician in Lawrence, United States, highlighting market share and opportunities for professionals in Support Technician roles.

187691 Jobs in United States
187691
115 Jobs in Lawrence
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Download Support Technician Jobs Trends in Lawrence and United States

Are You Looking for Support Technician 2 Job?

Great news! is currently hiring and seeking a Support Technician 2 to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Fresenius Medical Center adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Support Technician 2 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lawrence. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support Technician 2?

Key qualifications for Support Technician 2 typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Support Technician 2?

To improve your chances of getting hired for Support Technician 2, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Support Technician 2 Job Success

Fresenius Medical Center interview tips for Support Technician 2

Here are some tips to help you prepare for and ace your Support Technician 2 job interview:

Before the Interview:

Research: Learn about the Fresenius Medical Center's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support Technician 2 interview at Fresenius Medical Center, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Fresenius Medical Center's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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