Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: SVC Client Solutions Specialist I.
United States Jobs Expertini

Urgent! SVC Client Solutions Specialist I Job Opening In Boca Raton – Now Hiring Truist

SVC Client Solutions Specialist I



Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES


Following is a summary of the essential functions for this job.

Other duties may be performed, both major and minor, which are not mentioned below.

Specific activities may change from time to time.

1.

Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.


2.

Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training.
3.

Disclose all relevant account information to customers accurately, professionally, and in a positive manner.
4.

Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.


5.

Work accounts thoroughly according to established procedures (including contact attempts, required letters, etc.)
6.

Assist less experienced teammates with more difficult collection accounts and client calls.
7.

Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes.
8.

Execute on the established call scripts documented in training, policies, procedures, and guidelines.
9.

Achieve acceptable call monitoring scores in each call category.
Provide clients with cure plans options as well loan modifications when appropriate according to policy procedure, and guidelines.
10.

Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquires, complaints, and other calls that require special handling.
11.

Accurately process payments, transactions, and workflows.
12.

Complete all required Computer Based Training (CBT) courses accurately and timely.

QUALIFICATIONS
Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.

High school diploma or equivalent education and related training or experience
2.

One to two years of collections experience
3.

Consistently exceed production performance of peer group on goals established for Client Solution Specialist I
4.

Strong understanding of systems and products across Client Default Solutions
5.

Strong verbal and written communication skills
6.

Basic computer skills
7.

Ability to work flexible schedule, including overtime as needed.
8.

Strong understanding of all regulatory requirements surrounding collections

Preferred Qualifications:
1.

Bilingual
2.

Previous lending or call center experience

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.

Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.


Required Skill Profession

Information And Record Clerks



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your SVC Client Potential: Insight & Career Growth Guide


  • Real-time SVC Client Jobs Trends in Boca Raton, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for SVC Client in Boca Raton, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 14836 jobs in United States and 27 jobs in Boca Raton. This comprehensive analysis highlights market share and opportunities for professionals in SVC Client roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for SVC Client Solutions Specialist I Job?

    Great news! is currently hiring and seeking a SVC Client Solutions Specialist I to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Truist adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
  • What Is the Average Salary Range for SVC Client Solutions Specialist I Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Boca Raton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for SVC Client Solutions Specialist I?

    Key qualifications for SVC Client Solutions Specialist I typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for SVC Client Solutions Specialist I?

    To improve your chances of getting hired for SVC Client Solutions Specialist I, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for SVC Client Solutions Specialist I Job Success
    Truist interview tips for SVC Client Solutions Specialist I

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Truist's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your SVC Client Solutions Specialist I interview at Truist, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Truist's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for SVC Client Solutions Specialist I Positions

    Setting up job alerts for SVC Client Solutions Specialist I is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!