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Urgent! SVC Client Solutions Specialist I Job Opening In Boca Raton – Now Hiring Truist
ESSENTIAL DUTIES AND RESPONSIBILITIES
1.
Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
2.
Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training.
3.
Disclose all relevant account information to customers accurately, professionally, and in a positive manner.
4.
Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.
5.
Work accounts thoroughly according to established procedures (including contact attempts, required letters, etc.)
6.
Assist less experienced teammates with more difficult collection accounts and client calls.
7.
Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes.
8.
Execute on the established call scripts documented in training, policies, procedures, and guidelines.
9.
Achieve acceptable call monitoring scores in each call category.
Provide clients with cure plans options as well loan modifications when appropriate according to policy procedure, and guidelines.
10.
Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquires, complaints, and other calls that require special handling.
11.
Accurately process payments, transactions, and workflows.
12.
Complete all required Computer Based Training (CBT) courses accurately and timely.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.
High school diploma or equivalent education and related training or experience
2.
One to two years of collections experience
3.
Consistently exceed production performance of peer group on goals established for Client Solution Specialist I
4.
Strong understanding of systems and products across Client Default Solutions
5.
Strong verbal and written communication skills
6.
Basic computer skills
7.
Ability to work flexible schedule, including overtime as needed.
8.
Strong understanding of all regulatory requirements surrounding collections
Preferred Qualifications:
1.
Bilingual
2.
Previous lending or call center experience
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
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Unlock Your SVC Client Potential: Insight & Career Growth Guide
Real-time SVC Client Jobs Trends in Boca Raton, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for SVC Client in Boca Raton, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 14836 jobs in United States and 27 jobs in Boca Raton. This comprehensive analysis highlights market share and opportunities for professionals in SVC Client roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Truist is currently hiring and seeking a SVC Client Solutions Specialist I to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Truist adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a SVC Client Solutions Specialist I Jobs United States varies, but the pay scale is rated "Standard" in Boca Raton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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