Urgent! Switchboard Operator Job Opening In Fort Wayne – Now Hiring Community Health Systems
**Job Summary**
The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner.
This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.
**Essential Functions**
+ Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
+ Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
+ Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
+ Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
+ Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
+ Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
+ Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
+ Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
+ Performs other duties as assigned.
+ Maintains regular and reliable attendance.
+ Complies with all policies and standards.
**Qualifications**
+ 0-2 years of experience in customer service, call center, or healthcare setting required
+ 1-2 years of switchboard experience preferred
**Knowledge, Skills and Abilities**
+ Proficient in operating switchboard or telecommunications equipment.
+ Excellent verbal communication and customer service skills.
+ Ability to manage high call volumes in a calm and professional manner.
+ Strong organizational skills with attention to detail.
+ Capable of handling emergency communication processes effectively.
+ Knowledge of hospital policies, codes, and procedures is a plus.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.
In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment.
This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.
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Unlock Your Switchboard Operator Potential: Insight & Career Growth Guide
Real-time Switchboard Operator Jobs Trends in Fort Wayne, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Switchboard Operator in Fort Wayne, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 39151 jobs in United States and 519 jobs in Fort Wayne. This comprehensive analysis highlights market share and opportunities for professionals in Switchboard Operator roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Community Health Systems is currently hiring and seeking a Switchboard Operator to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Switchboard Operator Jobs Fort Wayne.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Community Health Systems adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Switchboard Operator Jobs United States varies, but the pay scale is rated "Standard" in Fort Wayne. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Switchboard Operator typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Switchboard Operator interview at Community Health Systems, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Community Health Systems's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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