System Administrator I III – Endpoint Management (one position to be filled)

Job description

*Requisition:*202500236S *Title:*System Administrator I-III – Endpoint Management (one position to be filled) *FLSA status:*Exempt *Hiring Salary:*This position is a pay grade 10, 13 or 16.

Please see Pay Grade Table at: [https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf](https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf) *Occupational Category:*Professional *Department:*Endpoint Services *Division:*Information Technology *Open Date:*07/31/2025 *Open Until Filled:*Yes *Educational and Experience Requirement:System Administrator I Endpoint Management:* Bachelor’s degree with a major in computer science or related field from an accredited institution.

One-year relevant experience in related field.

A combination of education, experience, certifications, and training that would produce the required knowledge and abilities can be considered.

*System Administrator II Endpoint Management:* Bachelor’s degree with a major in computer science or related field preferred from an accredited institution with two years relevant experience.

A currently valid Microsoft Technology Associate certificate or higher, or a Red Hat Certified System Administrator certificate or higher could be substituted for one year of experience.

Proficiency in Windows, Red Hat Linux, and Mac Operating Systems, and in one or more endpoint and configuration management platforms, such as Red Hat Satellite, Puppet, Ansible, Microsoft Configuration Manager (SCCM), Intune, or JAMF preferred.

A combination of education, experience, certifications, and training that would produce the required knowledge and abilities could be considered.

*System Administrator III Endpoint Management:* Bachelor’s degree with a major in computer science or related field preferred from an accredited institution with three years relevant experience.

A currently valid Microsoft Certified Solutions Associate certificate or higher, or a Red Hat Certified Engineer certificate or higher could be substituted for one year of experience.

Proficiency in Windows, Red Hat Linux, and Mac Operating Systems, and in one or more endpoint and configuration management platforms, such as Red Hat Satellite, Puppet, Ansible, Microsoft Configuration Manager (SCCM), Intune or JAMF preferred.

A combination of education, experience, certifications, and training that would produce the required knowledge and abilities could be considered.

*Nature & Purpose of Position:System Administrator I Endpoint Management:* Provides highly advanced technical work involving the design, development, maintenance, and troubleshooting of the university enterprise systems and their related components; assessing gaps or errors in the technical infrastructure; and recommending, designing, and implementing technical solutions.

*System Administrator II Endpoint Management:* Maintains the upkeep, configuration, and reliable operation of Sam Houston State University Information Technology systems.

*System Administrator III Endpoint Management:* Oversees and maintains the upkeep, configuration, and reliable operation of Sam Houston State University Information Technology systems.

*Primary Responsibilities:System Administrator I Endpoint Management:* Acquisitions, installs and upgrades computer components and software.

Provides routine automation and maintains security policies in conjunction with security office recommendations and state and federal regulations.

Maintains core services to include e-mail, voicemail, printing, file sharing, authentication and access control, databases, video surveillance, disaster recovery, and storage systems.

Processes service requests and tasks using the Information Technology ticketing system.

Communicates effectively and timely with team members and clients.

Serves as a member of project teams to build small (1 or 2 server) systems.

Maintains small systems.

Performs intro functions in Microsoft Configuration Manager and JAMF or other endpoint management system.

Performs other related duties as assigned.

*System Administrator II Endpoint Management:* Automates, tests, deploys, troubleshoots, and repairs server and workstation deployments.

Acquisitions, installs and upgrades computer components and software.

Provides advanced automation and maintains security policies in conjunction with security office recommendations and state and federal regulations.

Maintains core services to include e-mail, voicemail, printing, file sharing, authentication and access control, databases, video surveillance, disaster recovery, and storage systems.

Communicates effectively and timely with team members and clients.

Serves as a member of project teams to build small (1 or 2 servers) to medium (up to 5 servers) systems.

Maintains small to medium systems.

Manages authentication and access control systems.

Configures automation routines using scripting and other programming languages.

Aids in development of university continuity and disaster recovery plans, maintains current knowledge of plan executables, and responds to crisis in accordance with university continuity and disaster recovery plans.

Performs moderate functions in Microsoft Configuration Manager, Intune, and JAMF or other endpoint management system Performs other related duties as assigned.

*System Administrator III Endpoint Management:* Automates, tests, deploys, troubleshoots, and repairs server and workstation deployments.

Acquisitions, installs and upgrades computer components and software.

Provides highly advanced automation and maintains security policies in conjunction with security office recommendations and state and federal regulations.

Maintains core services to include e-mail, voicemail, printing, file sharing, authentication and access control, databases, video surveillance, disaster recovery, and storage systems.

Processes service requests and tasks using the IT ticketing system.

Communicates effectively and timely with team members and clients.

Serves as a member of project teams to build small (1 or 2 servers) to large (up to 10 servers) systems.

Maintains small to large systems.

Manages federation, authentication, and access control systems.

Configures automation routines using scripting and other programming languages.

Administers application-level databases.

Administers information technology management systems such as Satellite, System Center Operations Manager (SCOM), Microsoft Configuration Manager, Intune, JAMF.

Dell Open Manage Essentials (DOME), Zenoss, JAMF, and backups.

Performs other related duties as assigned.

*Other Specifications:System Administrator I Endpoint Management:* Must be available for after-hours on-call support.

Knowledge of operating systems and applications.

Knowledge of hardware and software troubleshooting.

Familiar with or some experience using technologies such as Redundant Array of Independent Disks (RAID), enterprise-class server and direct-attached storage, as well as server virtualization.

Understanding of Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), Simple Mail Transfer Protocol (SMTP), and File Sharing protocols.

This is a security sensitive position and requires a Department of Public Safety (DPS) fingerprint background check and will need to adhere to the Texas Criminal Justice Information Systems (CJIS) Systems Access Policy.

Performs intro functions in Microsoft Configuration Manager, Intune, Azure and JAMF or other endpoint management system.

Attention and care are required in the performance of duties to prevent injury to self or others.

*Some travel is required.

* *System Administrator II Endpoint Management:* Must be available for after-hours on-call support.

In-depth knowledge of operating systems and applications.

In-depth knowledge of hardware and software configuration and troubleshooting.

Familiar with Network Load Balancers and clustering technologies.

Very familiar with or very experienced using technologies such as Redundant array of independent disks (RAID), enterprise-class server and direct-attached storage, enterprise-class storage systems such as Fibre Channel Storage Area Network (SAN) and Network Attached Storage (NAS), as well as server virtualization.

In-depth knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), Simple Mail Transfer Protocol (SMTP), and File Sharing protocols.

In-depth knowledge of Structured Query Language (SQL), Simple Network Management Protocol (SNMP), Lightweight Directory Access Protocol (LDAP), Kerberos, Remote Authentication Dial In User Service (RADIUS), and Security Sockets Layer (SSL) technology.

This is a security sensitive position and requires a Department of Public Safety (DPS) fingerprint background check and will need to adhere to the Texas Criminal Justice Information Systems (CJIS) Systems Access Policy.

Performs moderate functions in Microsoft Configuration Manager, Intune, Azure and JAMF or other endpoint management system Attention and care is required in the performance of duties to prevent injury to self or others.

*Some travel is required.* *System Administrator III Endpoint Management:* Must be available for after-hours on-call support.

In-depth knowledge of operating systems and applications.

In-depth knowledge of hardware and software configuration and troubleshooting.

Very familiar with Network Load Balancers and clustering technologies.

In-depth knowledge of or significant experience using technologies such as RAID, enterprise class server and direct-attached storage, enterprise-class storage systems such as SAN and NAS, as well as server virtualization.

In-depth knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), Simple Mail Transfer Protocol (SMTP), and File Sharing protocols.

In-depth knowledge of Structured Query Language (SQL), Simple Network Management Protocol (SNMP), Lightweight Directory Access Protocol (LDAP), Kerberos, Remote Authentication Dial In User Service (RADIUS), and Security Sockets Layer (SSL) technology.

Familiar with storage network technologies such as Fibre Channel, iSCSI, and Infiniband.

Performs moderate functions in Microsoft Configuration Manager, Intune, Azure and JAMF or other endpoint management system.

This is a security sensitive position and requires a Department of Public Safety (DPS) fingerprint background check and will need to adhere to the Texas Criminal Justice Information Systems (CJIS) Systems Access Policy.

*Some travel is required.* *Full Time Part Time:*Full Time *Quicklink:*[https://shsu.peopleadmin.com/postings/44357](https://shsu.peopleadmin.com/postings/44357) *EEO Statement:*Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace.

All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status.

The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court.

Sam Houston State University is an “at will” employer.

Employees with a contract will have additional terms and conditions.

Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

[Annual Security and Fire Safety Report](https://www.shsu.edu/dept/public-safety/upd/annual.html)

Required Skill Profession

Other General