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System Administrator - Level 2 - Tier 2 Help Desk Job Opening In Annapolis Junction – Now Hiring Stratum Networks


Job description


is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients.

We are looking for a talented and passionate candidate who would support one of our clients located in the Annapolis Junction, MD.

 
CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.

  
Job Description:

The System Administrator (SA) Skill Level 2 provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.

Manages IT system infrastructure and any processes related to these systems.

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

Provides support for the escalation and communication of status to agency management and internal customers.

Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.



Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

● May coach and provide guidance to less-experienced professionals

● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure



Wed-Sun 4am-12pm (Training M-F 6am-2pm)

 
Salary: $104k - $195k depending on experience and contract.

Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays.

 Eligible for health care (single and family) immediately.

 401(k) plan with employer match available.


 
Qualifications:  

Must meet contract level requirements for appropriate position.

Ten (10) years system administrator experience with bachelors degree.

Can substitute 5 years additional experience in place of degree.



Required Skills:

Hardware

Remote Assistance

Remote Desktop

 

(Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I.

CompTIA A+ CE

CompTIA Network+ CE)







 STRATUM NETWORKS OVERVIEW:

 

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions.

Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.

 

As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks.

To learn more, visit .

 

 

Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.



 

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your System Administrator Potential: Insight & Career Growth Guide


Real-time System Administrator Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for System Administrator in Annapolis Junction, United States, highlighting market share and opportunities for professionals in System Administrator roles.

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Are You Looking for System Administrator Level 2 Tier 2 Help Desk Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Stratum Networks adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

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6. Respect for human rights

7. Obeying United States laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Annapolis Junction. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for System Administrator Level 2 Tier 2 Help Desk Job Success

Stratum Networks interview tips for System Administrator   Level 2   Tier 2 Help Desk

Here are some tips to help you prepare for and ace your System Administrator Level 2 Tier 2 Help Desk job interview:

Before the Interview:

Research: Learn about the Stratum Networks's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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Final Thought:

To prepare for your System Administrator Level 2 Tier 2 Help Desk interview at Stratum Networks, research the company, understand the job requirements, and practice common interview questions.

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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