System Center Service Manager administrator

Job description

The South Carolina Department of Health and Human Services (SCDHHS) is the Medicaid Agency for South Carolina.

The Bureau of IT Services is responsible for IT S support for the Departments staff statewide.

This includes a call center, hardware and software support, IT training, and enterprise applications.

Examples of projects include the planning and rollout of new hardware and software, proper disposal of old hardware, inventory control and orientation of new staff.

Now is the time to join SCDHHS in building a better tomorrow, today.

If you thrive on being challenged, interacting with diverse technical teams, and using your expertise to imagine, innovate and explore, then SCDHHS in Columbia, SC is the best place for you.

Here the best and brightest technical experts are coming together and using cutting-edge technologies to solve some of the States toughest problems.

Realize your potential today.

Join us in an environment where youll find endless learning opportunities, career growth and development, and a culture committed to innovation.

WHY IS THIS POSITION OPEN (new role, increased workload, new dept, resignation, promotion)?

If backfill Position What separated the candidate you initially selected from all the other resumes presented?

This is a new position that will be responsible for managing, maintenance, and intake of new Service Manager requests.

SCOPE OF THE PROJECT: SCDHHS is seeking an experienced System Center Service Manager administrator.

The primary focus of this role is maintaining System Center infrastructure and taking new requests into Service Manager.

Developing workflows in System Center Orchestrator.

Working in the Cireson web portal.

POSITION TITLE: IT HEALTHCARE CONSULTANT SOFTWARE ENGINEER PROJECT LEAD EST.

START DATE: NOVEMBER 16, 2025 EST.

DURATION: 12 MONTHS POSSIBILITY OF EXTENSION?

YES PRE-EMPLOYMENT CHECKS (drug, credit, criminal, motor vehicle)?

Criminal, credit, everify, confidentiality form DAILY DUTIES / RESPONSIBILITIES: Essential Responsibilities 1.

The Service Manager Engineer will report to the SCDHHS Bureau Chief of Information Technology Services.

They will work with SCDHHS business units to collect and develop requirements for Service Manager requests.

The position is focused on administration and creation of new requests.

2.

Work with System Center Orchestrator.

Create new orchestrator workflows, maintaining, and updating workflows.

3.

Work with Cireson.

Maintain and update software and work with vendor to fulfill service requests.

Updating JavaScript for service requests.

4.

Maintain, update, patch System Center, Orchestrator, and Cireson.

5.

Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests.

6.

Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.

7.

Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment.

8.

Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.

9.

Act as a liaison between the technical team and management from various stakeholder areas including executive level management.

10.

Some after hours project and platform support will be expected.

Program Experience: Current or recent experience with MS System Center is required and will be given the highest weight.

Experience should include well documented success with previous MS System Center projects as well as experience in an enterprise level System Center environment.

Technical Knowledge: Experience related to any or all the following technologies would be considered desirable for this position: MS System Center Service Manager MS System Center Orchestrator Active Directory Windows Servers Javascript Cireson IT Network Infrastructure and Server Operations/Implementations General Duties and Responsibilities: 1.

Develop and refine Service Manager request intake process for SCDHHS.

2.

Maintenance and Patching of Service Manager environment and make recommendation about future improvement opportunities.

3.

Acting as the lead on a project to migrate the existing Service Manager environment to an updated and current standard.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): 1.

Minimum 3 years of working in a development role supporting MS System Center, demonstrating a deep understanding of services & features, site design & best practices.

2.

Minimum 3 years of administrative experience in MS Azure.

3.

Minimum 5 years of administrative experience in MS Servers.

4.

Minimum 3 years experience in an IT methodology framework.

(i.e. ITIL, MITA) Preferred Skills (rank in order of Importance): 1.

Working knowledge of System Center Service Manager 2.

Working knowledge of Cireson 3.

Working knowledge of System Center Orchestrator 4.

Working knowledge of JavaScript 5.

Working knowledge of PowerBI 6.

Working knowledge of SQL 7.

Working knowledge of HTML 8.

Working knowledge of XML 9.

Working knowledge of PowerShell 10.

Experience with healthcare and healthcare related requirements 11.

Experience with major project implementation.

12.

HIPAA, CDC, and other network infrastructure and server frameworks REQUIRED EDUCATION/CERTIFICATIONS: 1.

Bachelors Degree and/or 5 years of related work experience PREFERRED EDUCATION/CERTIFICATIONS: 1.

MS Server Admin Certifications INTERVIEW PROCESS (phone, video or in- person, how many rounds of i/vs, etc.) Video for initial interview.

In-person or video may be used for secondary interview(s) INTERVIEW AVAILABILITY: How soon can you schedule an interview (date / times)?

As soon as initial screening of qualified candidates is complete


Skill Required / Desired Amount of Experience Proven work experience with enterprise data governance Required 3 Years Proven work experience with the OneTrust platform (Data Mapping, Data Discovery, Data Catalog, Assessments) Required 2 Years Proven work experience creating documentation for internal and external audiences, technical and business audiences Required 3 Years Proven work experience supporting the creation and presentation of knowledge and training Required 3 Years

Required Skill Profession

Other General