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Urgent! System Engineer II (Managed Service Provider) Job Opening In Grand Rapids – Now Hiring K Group Companies

System Engineer II (Managed Service Provider)



Job description


Systems Engineer II Overview:
The Systems Engineer II plays a pivotal role in delivering exceptional service to our customer accounts by ensuring the seamless operation of technical systems.

This position requires a proactive approach in analyzing service tickets, problem-solving, and investigating issues to maintain and enhance system performance.

Responsibilities include addressing customer complaints, as well as installing and updating both hardware and software components.
Systems Engineer II Core Functions:
Project Management: Lead projects from inception to completion, ensuring quality and timely delivery
Customer Relations: Serve as the primary customer liaison, building strong relationships and providing regular updates
Technical Ownership: Take ownership of duties, proactively seek improvements, and mentor junior staff
Success Driver: Contribute to customer satisfaction and operational efficiency through a combination of technical expertise, project management, and leadership
Systems Engineer II Responsibilities:
Leads and owns new project deployments both onsite and remotely
Works alongside the project resources to ensure project completion and expectations
Implements upgrades and updates to systems for customers
Engages in thorough troubleshooting and oversees customer-facing tasks with limited guidance
Investigates and resolves problems within customer networks and IT systems using established troubleshooting methods
Prioritizes effective communication, coordinating with team members to ensure distribution of work evenly
Recognizes chances for upselling throughout the lifecycle of service tickets
Systems Engineer II Qualifications:
Strong working knowledge of computer systems, hardware, and software, with specific, demonstrable experience in:
Network Infrastructure: Configuration, management, and troubleshooting of Juniper routers, switches, and firewalls (Junos OS/MIST experience highly preferred).
Security Solutions: Deployment and administration of Barracuda products (e.g., Email Security Gateway, CloudGen Firewall, Web Application Firewall, Backup).
VoIP/Communication Systems: Implementation and support of 3CX and/or RingCentral phone systems.
Minimum 3-5 years of relevant IT experience required.
Strong troubleshooting skills with the ability to identify and resolve complex technical problems across diverse systems.
Ability to work collaboratively in cross-functional teams and communicate effectively technical information to both technical and non-technical stakeholders.
Proven ability to meet deadlines and handle multiple tasks, particularly in managing concurrent deployment or support projects involving our core technology stack.
A relentless focus on providing excellent customer service.

About K Group Companies

K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980.

We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan.

Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality.

Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

Why Work Here?
Great, focused, team environment.
For more than 40 years, K Group Companies has been one of West Michigans premier technology providers.

From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers and each other!
Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team.

We truly believe that we are better together!

Compensation and Benefits
Competitive base salary based on experience
Bonus and commission programs
Paid Time Off (PTO)
Volunteer Paid Time Off (VTO)
100% employer paid family health insurance premium
100% employer paid disability insurance
100% employer paid dental & vision insurance
401k with Safe Harbor contributions from company annually
Profit sharing opportunities





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Required Skill Profession

Computer Occupations



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