• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

System Reliability & Support Specialist - Care Center Technology Support Job Opening In Pittsburgh – Now Hiring PNC


Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.

We are all united in delivering the best experience for our customers.

As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].



Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.

We are all united in delivering the best experience for our customers.

As a System Reliability & Support Specialist within PNC's Retail MIS - RUN organization, you will be based in Pittsburgh, PA, Cleveland, OH or Strongsville, OH.

The person in this position will be providing first level support for care center technologies, such as Catch, Aspect, MET, Verint, IVR.

Job Description

  • Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
  • Performs maintenance, including installation of patches and upgrades.
  • Incident detection, resolution and/or escalation.

    Participation in root cause analysis and correction resulting in prevention.
  • Monitors systems availability, performance, and capacity against baseline metrics and reports trends.

  • Develops in depth knowledge of supported systems and applications.
  • Performs application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Application Maintenance – Knowledge of and ability to define, implement changes to, and support a production application.

Application Programming Interfaces (API's) – Knowledge and ability to write, test, and debug application programming interfaces (APIs).

Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

IT Environment – Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.

IT Incident Management – Knowledge of and ability to investigate, troubleshoot, resolve and prevent the recurrence of incidents that interfere with the normal delivery of IT services.

IT Service Management (ITSM) – Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services.

IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Packaged Application Integration – Knowledge of and the ability to implement packaged application software and integrate it with company applications, databases and technology platforms.

Software Reliability Management – Knowledge of, and ability to develop and use, principles, methodologies and metrics that increase software product performance and reliability.

System Development Life Cycle – Knowledge of project management techniques and the ability to plan, design, develop, test, implement and maintain system development life cycle segments and phases.

Technical Troubleshooting – Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.

In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Disability Accommodations Statement:


The PNC workplace is inclusive and supportive of individual needs.

If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Required Skill Profession

Computer Occupations


  • Job Details

Related Jobs

PNC hiring System Reliability & Support Specialist Sr Job in Miamisburg, Ohio, United States
PNC
Miamisburg, Ohio, United States
PNC hiring System Reliability & Support Lead Job in Strongsville, OH, United States
PNC
Strongsville, OH, United States
PNC hiring System Reliability & Support Lead Job in Pittsburgh, PA, United States
PNC
Pittsburgh, PA, United States
Synectic Solutions, Inc. hiring System Support Specialist Job in Norfolk, Virginia, United States
Synectic Solutions, Inc.
Norfolk, Virginia, United States
Synectic Solutions Inc hiring System Support Specialist Job in Norfolk, Virginia, United States
Synectic Solutions Inc
Norfolk, Virginia, United States
Synectic Solutions Inc hiring System Support Specialist Job in Norfolk, VA, United States
Synectic Solutions Inc
Norfolk, VA, United States
Maricopa Community Colleges hiring Technology Support Specialist Job in Vergennes, Vermont, United States
Maricopa Community Colleges
Vergennes, Vermont, United States
Hospice Buffalo hiring Technology Support Specialist Job in Cheektowaga, New York, United States
Hospice Buffalo
Cheektowaga, New York, United States
Portsmouth Public Schools hiring Technology Support Specialist Job in Portsmouth, Virginia, United States
Portsmouth Public Schools
Portsmouth, Virginia, United States
JPMorgan Chase & Co. hiring Technology Support Specialist Job in Broomfield, Colorado, United States
JPMorgan Chase & Co.
Broomfield, Colorado, United States
McDonald's hiring Specialist, Technology Support Job in Chicago, IL, United States
McDonald's
Chicago, IL, United States
Birkeys Farm Store hiring Technology Support Specialist Job in Champaign, IL, United States
Birkeys Farm Store
Champaign, IL, United States
Eden Prairie Schools hiring Technology Support Specialist Job in Eden Prairie, MN, United States
Eden Prairie Schools
Eden Prairie, MN, United States
CoreCivic hiring Technology Support Specialist Job in LEAVENWORTH, KS, United States
CoreCivic
LEAVENWORTH, KS, United States
CoreCivic hiring Technology Support Specialist Job in WATONGA, OK, United States
CoreCivic
WATONGA, OK, United States
Sunnova Energy International Inc. hiring Technology Support Specialist Job in Houston, TX, United States
Sunnova Energy International Inc.
Houston, TX, United States
TEKsystems hiring Technology Support Specialist Job in Madison, WI, United States
TEKsystems
Madison, WI, United States
The Strong hiring Technology Support Specialist Job in Rochester, NY, United States
The Strong
Rochester, NY, United States
IT Accel, Inc hiring Technology Support Specialist Job in Pittsburgh, Pennsylvania, , United States
IT Accel, Inc
Pittsburgh, Pennsylvania, , United States
CYNET SYSTEMS hiring Technology Support Specialist Job in Frankfort, Kentucky, , United States
CYNET SYSTEMS
Frankfort, Kentucky, , United States
Ampcus Incorporated hiring Technology Support Specialist Job in Walnut Creek, California, , United States
Ampcus Incorporated
Walnut Creek, California, , United States
Axelon Services Corporation hiring Information Technology System Support II Job in New York County, New York, , United States
Axelon Services Corporation
New York County, New York, , United States
ABS Kids hiring Center Support Specialist Job in Concord, North Carolina, United States
ABS Kids
Concord, North Carolina, United States
Simplot hiring Support Center Specialist Job in Boise, Idaho, United States
Simplot
Boise, Idaho, United States
Commercial Bank of Texas hiring Support Center Specialist Job in Nacogdoches, Texas, United States
Commercial Bank of Texas
Nacogdoches, Texas, United States
ABS Kids hiring Center Support Specialist Job in Charlotte, North Carolina, United States
ABS Kids
Charlotte, North Carolina, United States
Simplot hiring Support Center Specialist Job in Boise, ID, United States
Simplot
Boise, ID, United States
Simplot hiring Support Center Specialist Job in Boise, ID, United States
Simplot
Boise, ID, United States
TechDigital Corporation hiring Lab System Support Specialist Job in West Point, Pennsylvania, , United States
TechDigital Corporation
West Point, Pennsylvania, , United States
TechDigital Corporation hiring Lab System Support Specialist Job in San Francisco, California, , United States
TechDigital Corporation
San Francisco, California, , United States
Health Advocates Network hiring System Support Job in Arlington, TX, United States
Health Advocates Network
Arlington, TX, United States
SGA Inc. hiring Dynamics Service Center Governance & Support Specialist Job in Atlanta, Georgia, , United States
SGA Inc.
Atlanta, Georgia, , United States

Unlock Your System Reliability Potential: Insight & Career Growth Guide


Real-time System Reliability Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for System Reliability in Pittsburgh, United States, highlighting market share and opportunities for professionals in System Reliability roles.

10049 Jobs in United States
10049
41 Jobs in Pittsburgh
41
Download System Reliability Jobs Trends in Pittsburgh and United States

Are You Looking for System Reliability & Support Specialist Care Center Technology Support Job?

Great news! is currently hiring and seeking a System Reliability & Support Specialist Care Center Technology Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PNC adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for System Reliability & Support Specialist Care Center Technology Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Pittsburgh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for System Reliability & Support Specialist Care Center Technology Support?

Key qualifications for System Reliability & Support Specialist Care Center Technology Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for System Reliability & Support Specialist Care Center Technology Support?

To improve your chances of getting hired for System Reliability & Support Specialist Care Center Technology Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for System Reliability & Support Specialist Care Center Technology Support Job Success

PNC interview tips for System Reliability & Support Specialist   Care Center Technology Support

Here are some tips to help you prepare for and ace your System Reliability & Support Specialist Care Center Technology Support job interview:

Before the Interview:

Research: Learn about the PNC's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your System Reliability & Support Specialist Care Center Technology Support interview at PNC, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PNC's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for System Reliability & Support Specialist Care Center Technology Support Positions

Setting up job alerts for System Reliability & Support Specialist Care Center Technology Support is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!