System Support Analyst

Job description

Join a Global Leader in Workforce Solutions – NetSource Inc.

Who We Are
NetSource Inc.

isn't just another staffing company—we're a powerhouse of innovation, connecting top talent with the right opportunities.

Recognized for % growth in the past three years, we operate in countries with a global team of ,+.

Our mission?

To bridge the talent gap with precision—Right Talent.

Right Time.

Right Place.

Right Price.

Title: System Support Analyst – Digital Health Systems

Duration: months

Location: Indianapolis, IN

Position Summary

As a System Support Analyst within the team, you will be responsible for managing service operations that support digital health software and data systems.

This includes monitoring and completing CAPA (Corrective and Preventive Action) items, coordinating access management and account secret rotations, supporting operational needs, initiating change requests, generating usage and change metrics, and maintaining validation documentation.

You will also utilize Jira tools to track tasks, ensure requirements and tasks are accurately captured, and use ServiceNow to capture and resolve service-related issues in a timely manner.

The role requires a detail-oriented and proactive approach to ensure compliance, service continuity, and audit readiness.

Key Responsibilities

• Monitor and complete CAPA items, including:

– Access management and periodic access reviews

– Coordination of account secret rotations

• Maintain and update validation documentation to ensure alignment with regulatory and quality standards

• Provide operational support to the team across service workflows

• Create and manage change requests for system updates and improvements

• Generate and analyze usage and change metrics to support service performance and reporting

• Use Jira/ServiceNow tools to manage service tasks, track CAPA progress, and coordinate change requests

• Collaborate with internal teams to support compliance, security, and continuous improvement initiatives

Qualifications

• - years of experience required

• Bachelor's degree in Information Technology, Computer Science, or a related field

• Experience in service management within regulated or enterprise environments

• Familiarity with CAPA processes, access control, and change management

• Knowledge of validation documentation practices and audit requirements

• Proficiency in Jira or similar task management tools

• Strong analytical skills and experience with metric reporting tools

• Excellent communication and coordination abilities

• Ability to work independently and collaboratively across technical and operational teams

Why Work With Us?

We believe in more than just jobs—we build careers.

At NetSource, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact.

Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

NetSource is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued.

We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America's Most Honored Businesses (Top %)

• Fastest-Growing Staffing Firm by Staffing Industry Analysts

• INC List for Eight Consecutive Years

• Top by Dallas Business Journal

• Spirit of Alliance Award by Agile

Ready to Level Up Your Career?

Click Apply Now and let's make it happen.

Required Skill Profession

Computer Occupations