Talent Advisor Senior, Effectiveness & Metrics

Job description

**Why USAA?**

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.

We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members.

Be part of what truly makes us special and impactful.

**The Opportunity**

As a **Talent Advisor Senior, Effectiveness & Metrics** , you will apply data-driven, storytelling financial acumen, and affiliate agreement management to deliver insights that link learning and talent effectiveness with organizational priorities, shaping how talent and learning investments are measured and communicated across the association.

To be successful in this role, you will bring a unique blend of technical expertise and advisory leadership, as reflected in the following qualifications:

+ Strong capability in storytelling with data, translating metrics, trends, and ROI analyses into compelling narratives that resonate with HR and business leaders.
+ Ability to analyze spend, headcount, and program costs and provide insights that inform investment decisions, trade-offs, and resource allocations.
+ Experience in managing affiliate and vendor agreements, including monitoring service delivery, tracking spend-to-contract, and ensuring compliance with agreed-upon terms.
+ Proven success in partnering across Learning and Talent COEs and Finance to shape planning assumptions, validate inputs, and simplify complex information for senior stakeholders.
+ Demonstrated expertise in supporting financial planning and forecasting cycles for Talent and Learning organizations, ensuring accuracy, accountability, and alignment with talent and learning budgets.
+ Skilled in building and maintaining reporting mechanisms that connect financial data, program outcomes, and risk considerations into a cohesive picture.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position is based in San Antonio, TX.

Relocation assistance is available for this position.

If you are ready to lead teams to deliver impactful HR solutions, apply now!

**What you'll do:**

+ Consults with business leaders to develop and implement talent programs and solutions to address key business needs and strategies.
+ Participates and provides expertise on talent projects from strategy to implementation.
+ Develops and delivers data-driven insights and materials to support talent practices and talent deliverables.
+ Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce.
+ Uses data analytics to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI).
+ Contributes to the management of vendor relationships and partners with USAA procurement to ensure optimal outcomes.
+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

**What you have:**

+ Bachelor's degree required.

4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
+ 6+ years of experience in talent program and process development and implementation with a focus on talent development (e.g. coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management).
+ Knowledge of various talent management technology solutions.
+ Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives.
+ Proven ability to develop and implement strategic talent management initiatives.
+ Uses technology, AI, and/or automation to work efficiently
+ Stays attuned to advancement in research and practice and applies those insights to work.
+ Demonstrates a structured approach to problem solving while balancing competing priorities.

**What sets you apart:**

+ Experience managing change in support of organizational or programmatic initiatives
+ Experience developing and managing world-class talent management programs in large, Fortune 250 organizations for large talent segments essential for achieving business goals.
+ Track record of infusing evidence-based solutions in a business-savvy practical way.
+ Knowledge of AI-based talent platforms (e.g., Eightfold, Lightcast, Percipio).
+ Experience or knowledge in taking a skills-based approach to talent.
+ Ability to influence without authority, especially across leadership and matrixed environments.
+ US military experience through military service or a military spouse/domestic partner.
+ Top Skills: Talent program expertise (program design & implementation), data analysis and interpretation, strategic program management, executive communication & presentation, and coaching & mentoring skills.

**Compensation range:** The salary range for this position is: $103,450 - $197,730.

**USAA does not provide visa sponsorship for this role.

Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).**

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position.

The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled.

Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose.

Join our mission._**

USAA is unlike any other financial services organization.

The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community.

We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees.

They are the heart and soul of our member-service culture.

When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families.

In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Required Skill Profession

Other General