Team Leader, Technical Support – 1st Shift

Job description

**Make Your Mark.

Shape Your Future.**

It takes great people to achieve greatness.

People with a sense of purpose and integrity.

People with a relentless pursuit of excellence.

People who care about making things better For Those Who Make The World™.

Sound like you?

Join our top-notch team of 54,000+ professionals in 60 countries who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.

**What You’ll Do**

As a Team Leader, Technical Support, you’ll be part of our Stanley Black & Decker team located in East Longmeadow, MA.

You’ll get to:

Perform a full range of electrical and mechanical duties including but not limited to installation, troubleshooting, repair and maintain production and facility equipment according to safety, predictive and productive maintenance systems and processes to support the achievement of the site’s business goals and objectives.

**Duties:**

+ Work in conjunction with department Maintenance Planner and Flow Line Manager to review daily production demands, prioritize and allocate resources based on production needs.
+ Assess strengths and opportunities for the maintenance team.
+ Train and mentor other team members with an emphasis on developing and advancing other members knowledge and competency.
+ Use of advanced trades mathematics together with the use of complicated drawings, specifications, charts, tables, handbook formulas, all varieties of precision measuring instruments, CNC equipment, personal computer.
+ Ability to proficiently use DMMs, Meggers, Oscilloscopes, Data logging instrumentation and other typical measuring devices.
+ Working knowledge and experience with sensors: temperature, flow, pressure, voltage, current and others related to industrial manufacturing machinery
+ Specific software application programs of a technical nature such as PLC programing software, VFD set up troubleshoot and commissioning
+ Knowledge and repair: of instrumentation and controllers
+ Demonstrate mastery of all core technical competencies across all production equipment.

Core technical competencies include but are not limited to: troubleshooting/root cause analysis, bearing, slides, ball screws, motors, drives, gear boxes, pneumatics, hydraulics, valves, conveyors, plumbing, lubrication systems, sheet metal fabrication, welding, rigging and machine shop capability (turning, milling, grinding, etc.).
+ Perform highly diversified electro-mechanical skills to install and maintain production machines and the plant facility’s equipment including mechanical, advanced electrical, pneumatic and hydraulic troubleshooting and repair of production machines.

Use a variety of hand and power tools, electric meters and material handling equipment.
+ Provides emergency/unscheduled repairs of equipment during production and performs scheduled maintenance repairs of production equipment during machine service.

+ Reads and interprets equipment manuals and work orders to perform required maintenance and service.
+ Diagnose complicated problems independently to a component level utilizing whatever research necessary, replace or repair parts, test and make adjustments.
+ Perform regular preventive maintenance on machines, equipment and plant facilities.

Interpret diagrams, sketches, operations manuals, manufacturer's instructions, and engineering specifications; troubleshooting malfunctions.
+ Detect and report faulty operations and defective material.

Locate sources of problems by observing mechanical devices in operation; listening for problems; using precision measuring and testing instruments.
+ Removes defective parts by dismantling devices; using hoists, cranes, and hand and power tools.
+ Determines changes in dimensional requirements of parts by inspecting used parts; using rules, calipers, micrometers, and other measuring instruments.
+ Controls downtime by informing production workers of routine preventive maintenance techniques; monitoring compliance.
+ Fabricates repair parts by using machine shop instrumentation and equipment.
+ Maintains equipment, parts, and supplies inventories by checking stock to determine inventory level; anticipating needed equipment, parts, and supplies; placing requests for parts orders; expediting if necessary; verifying receipt.
+ Maintains technical knowledge by attending educational workshops; reviewing technical publications; establishing personal networks.
+ Attends all yearly safety training sessions.

Mentors other team members on safe work practices.
+ Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

**Who You Are**

You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good?

You care about quality – at every level.

You love to learn and grow and be acknowledged for your valuable contributions.

You’re not intimidated by innovation.

In fact, you embrace it.

You also have:

+ Equivalent to a complete accredited apprenticeship or equivalent to a 2-year technical college education in the field of electronics both analog and digital.
+ Trained in electrical safe work practices with emphasis on NFPA 70E

**What You’ll Receive**

You’ll receive a competitive salary and a great benefits plan:

+ Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
+ Discounts on Stanley Black & Decker tools and other partner programs.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world.

We’re more than the #1 tools and storage company, with a leading presence in engineered fastening.

We’re visionaries.

Industry 4.0 innovators.

As successful as we’ve been in the past, we have so much further to go.

That’s where you come in.

Join us!

_All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic._

**_We Don’t Just Build The World, We Build Innovative Technology Too._**

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe.

Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker.

Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history.

Come build with us and take your career to new heights.

**Who We Are**

We’re the World’s largest tool company.

We’re industry visionaries.

We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative.

We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet.

We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

**Benefits & Perks**

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement.

And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

**What You’ll Also Get**

Career Opportunity: Career paths aren’t linear here.

Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

**Learning & Development:**
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work.

We respect and embrace differences because that’s how the best work gets done.

You’ll find we like to have fun here, too.

**Purpose-Driven Company:**
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

**EEO Statement:**
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com .

Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov) (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

Required Skill Profession

Other General