Tech Lifecycle Mgmt.
Sr Consultant I
Department: Infrastructure Operations
Location: Chicago, IL
Duration: 6 months
Essential Duties & Responsibilities
- Performs a combination of duties in accordance with departmental guidelines:
- Partners with various technology areas to ensure a comprehensive list of technology assets/attributes is in place and being regularly reviewed and updated, including CMDB audits, upcoming IT Hardware and Software contract renewals, financials, forecasting and budgeting.
- Collaborates and co-ordinates with others on the team to ensure technical needs are being addressed for upcoming maintenance renewals.
- Drives and monitor status for any End of Life and End of Support products that are being addressed / actioned.
- Leads meetings to drive consensus around prioritizing accurate CMDB updates (hardware and software) and upcoming maintenance contract renewals.
- Proactively communicates early and clearly in regard to upcoming hardware and software renewals, CMDB updates, end of life/end of support issues and provides transparency to these items at senior leadership level.
- Works with team, business, and technical leaders to understand business operations and needs, in order to provide appropriate support.
- May make recommendations to improve processes and standards.
- Assists in scoping out projects and continues to monitor progress to mitigate hardware and software renewal risks.
- Clearly and concisely socializes and drives decisions on upcoming renewals and ensures buy-in at areas of technology, including with Managed Service Provider(s).
- Prepares and may present at steering committee meetings to ensure and helps to ensure the scrum / delivery teams are aligned and prepared to participate.
- Manages, and maintains comprehensive, accurate plans and schedules, and escalation management defined by governance standards.
- Maintains, socializes, and enforces CLIENT governance standards.
- Participates in improving the overall delivery model through consistent feedback loop and Information sharing.
- Exhibits and promotes collaboration and knowledge sharing, shares industry best practices, and addresses problems or concerns.
- May perform additional duties as assigned.
- Must be able to work with Technical teams, Procurement and Suppliers on technology options, quotes, and contract renewals.
Skills, Knowledge & Abilities
- Proven experience with Project Management and Business Analyst Advanced computer skills including Microsoft Office Suite and other business-related software systems.
- Ability to manage multiple priorities and work independently to achieve team goals.
- Excellent communication and interpersonal skills to work effectively with peers, clients, Technology management, and be an effective member of cross-functional teams.
- Ability to present and contextualize information and data that can be consumed by senior leaders and C-Suite executives.
- Requires strong diplomacy skills to guide, influence and convince others.
- Explains complex information and works to build consensus.
- Knowledge of Technology and Operations processes and operating models, coupled with a good understanding of assigned business areas/portfolios.
- Ability to make tactical decisions and provide input and recommendations related to project approaches and execution.
- Strong attention to detail, problem-solving and analysis skill sets.
- A solid understanding of the insurance industry, its products, practices, and operations.
Education & Experience
- Bachelor's degree in a related discipline such as Computer Science, Information Technology, business, or equivalent work experience
- Typically, a minimum of seven years of related work experience in multiple areas of technology including project / program management
- Familiarity with Technology Lifecycle Management activities and phases (n-x, End of life, End of Support)
- Understanding of CMDB, contract renewals, procurement processes, forecast and budgeting as it pertains to technology lifecycle management.
Required Skills:
Asset Management, Configuration Management Database, Hardware, Contract Management/Procurement, Maintenance.
Additional Skills:
Detail Oriented, Project Management, Financials, Microsoft Office, Budgeting, Operations, Forecasting, Audit, Problem-Solving, Business Operations, Governance, Procurement.