Tech Support, Documentation & Automation Specialist (Market Data Systems)

Job description

Description
Job Requisition: Tech Support, Documentation & Automation Specialist (Market Data Systems)
We’re seeking a proactive and service-minded Tech Support, Documentation & Automation Specialist to join our team.

You’ll be the first line of support for our Market Data Systems, help users learn the platform, document what you learn, and identify opportunities to automate repetitive tasks.

The role blends technical support, documentation, and business/requirements analysis to make life easier for our customers and internal teams.
What you’ll do
• Provide day-to-day technical support for our Market Data Systems (issue triage, troubleshooting, and escalation as needed).
• Learn the system end-to-end: features, data flows, integrations, and common user workflows.
• Create, maintain, and improve documentation: user guides, runbooks, knowledge base articles, and onboarding materials.
• Gather, document, and validate business and user requirements for system enhancements and automation opportunities.
• Collaborate with Product, Engineering, and Market Data toward translating requirements into actionable specs.
• Identify and implement automation opportunities (scripts, small apps, or automation platforms) to reduce manual work and improve accuracy.
• Develop test plans, participate in UAT, and assist with rollout of new features.
• Deliver user training and contribute to ongoing training materials for new and existing users.
• Monitor recurring issues, propose preventive solutions, and track improvement outcomes.
• Maintain ticketing and issue-tracking processes to ensure timely resolution and clear communication.
What we’re looking for (Required)
• Excellent written and verbal communication; ability to explain complex topics clearly to non-technical users.
• Strong customer service mindset with a professional, collaborative approach.
• Eager to learn and rapidly adapt to a complex Market Data System.
• Solid documentation and organizational skills; meticulous attention to detail.
• Proficiency with Microsoft Excel (data manipulation, basic formulas, reporting).
• Proficiency in Python (3.x) for automation and tooling:
o Ability to write small scripts to automate repetitive tasks.
o Experience parsing and transforming data (CSV/Excel/JSON) and basic API interactions.
o Comfort sharing, reusing, and maintaining Python scripts within a team.
• Experience with technical support, documentation, or business analysis (1–3 years preferred).
• Ability to work cross-functionally with Market Data, IT, and Product teams.
• Basic familiarity with ticketing systems (e.g., Zendesk, Jira Service Management, ServiceNow) and knowledge bases.
• Degree or equivalent experience in IT, Computer Science, Finance, Business, or related field.
Nice-to-have (Preferred)
• Advanced Python topics (pandas, openpyxl, API calls, error handling patterns) and ability to refactor scripts for reliability.
• SQL or data analysis experience.
• Experience with Market Data processes (price feeds, reference data, data normalization) and data systems.
• Exposure to automation platforms or workflow tools (e.g., UiPath, Zapier, Power Automate).
• Familiarity with writing SOPs and process documentation.
• Familiarity with AI-assisted coding tools (e.g., GitHub Copilot) to accelerate script development; ability to review and refine AI-generated code.
Skills
python, Technical writing, Technical documentation, Document creation, Documentation review, User guides
Top Skills Details
python,Technical writing,Technical documentation,Document creation,Documentation review,User guides
Additional Skills & Qualifications
Must have presentation skills to all levels of users
Pay and Benefits
The pay range for this position is $45.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Austin,TX.
Application Deadline
This position is anticipated to close on Nov 3, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

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