Tech Support Spec, Sr (Fos)

Job description

**Job Title:** Tech Support Spec, Sr (Fos)

**Work Place Flexibility:** Hybrid

**Legal Entity:** Entergy Louisiana, LLC

At Entergy, we’ve been planning for the future for more than 100 years.

We’ve experienced a lot of change, generating power first from sawdust to splitting atoms, harnessing sunlight, and using abundant, clean and efficient natural gas.

We are leading the clean energy transformation for the utility industry and continue to explore alternative technologies.

We are on the verge of a monumental technology convergence, where reality swiftly catches up to possibility.

The utility of the future does much more than keep the lights on and the gas flowing.

It’s knowledgeable and skillful workforce will solve challenges and fuel a brighter, smarter, cleaner, and more prosperous future for everyone.

Having the lowest retail electricity rates of any utility in the United States drives economic growth within Entergy’s region, a key ingredient to sustained growth for any utility.

We also believe a diverse workforce committed to personal and professional growth is critical to our success.

We place a high priority on developing talent to meet current and future needs, giving employees opportunities to grow their careers their way.

We’ve committed over the next three decades to reduce our carbon emissions from our operations to net-zero by 2050.

Entergy’s Power Generation group operates a fleet of more than 30 owned, leased, or operated natural gas, coal, oil hydro, solar and petroleum coke plants, with a total engineering capacity exceeding 20,000 megawatts.

Entergy continues to build or acquire megawatts from new hydrogen capable natural gas units, solar, wind and other technologies complement its existing megawatts of nuclear, natural gas, coal, oil, hydroelectric, and solar facilities.

*** This position will be filled as a Technical Support Specialist II - Sr. based up on the experience and qualifications of the selected candidate.

***

**JOB SUMMARY/PURPOSE:**
Responsible for developing, implementing and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency and safety of the plant.

Position can exist in the following environments: Plant, Plant Support, or Fleet Maintenance.

Ensures all work is completed in accordance with Entergy procedures and within compliance guidelines (SoX, EH&S, NERC, etc).

**JOB DUTIES/RESPONSIBILITIES:**

+ Conduct root cause analysis and prepare reports for management use.
+ Provide primary or backup technical support for various plant system and processes.
+ Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation.
+ Provide technical support to maintenance, outage, and smaller capital projects.
+ Technical Lead on specific / complex projects.
+ Technical Lead on compliance related areas of responsibility and support sites compliance within guidelines (NERC, CIP, EH&S, etc.)
+ Schedules contractors to perform work and manages all associated budgets.

Closing out contracts and resolving invoice issues as needed.

Participating in the Accrual process as required.

Participating in the budget development process.
+ Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.

Plant Support assignments may engage in diagnostic services (vibration analysis, off-line motor testing, Infra-red, performance testing, vacuum leak-detection, etc.).

**MINIMUM REQUIREMENTS:**
**Minimum education:**

+ High school diploma or GED or equivalent experience.
+ **Desired:**

+ Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field.

**Minimum experience:**

+ **Technical Support Specialist, II:** 2-4 years of power plant or relevant technical experience is preferred.
+ **Technical Support Specialist, III:** 4-6 years of power plant or relevant technical experience is preferred.
+ **Technical Support Specialist, Sr.:** 6+ years of power plant or relevant technical experience is preferred.

**Minimum knowledge, skills and abilities:**

+ Proficiency in all applications of the Microsoft Toolkit.
+ Must possess good computer skills.
+ Ability to work independent of direct supervision.
+ Good communication skills also required.
+ Duties often require call outs and work after normal hours.
+ Be able to keep records and reports.

**Any certificates, licenses, etc.:**

+ None

**WORKING CONDITIONS:**
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

Exempt employees may not be paid overtime associated with such duties.

**Primary Location:** Louisiana-Westlake Louisiana : Westlake
**Job Function** :Professional
**FLSA Status** :Exempt Ind
**Relocation Option:**
**Union description/code** :
**Number of Openings** :1
**Req ID:** 120645
**Travel Percentage** :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets.

Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to navigate to EEO page, or see statements below.

**EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.

The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

**Accessibility:** Entergy provides reasonable accommodations for online applicants.

Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.

If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here (humanr@entergy.com?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for.

Employee Services will contact you regarding your request.

**Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

Exempt employees may not be paid overtime associated with such duties.

**Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)**

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.

Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

**EEI Testing:**

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing.

If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting.

If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.

The test brochure will give you critical information on the test such as time allocated and **Pre-employment Testing:** of questions.

Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests.

The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests , numberLogon ID: entergy, password: practice test (2 words).

Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs.

If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

**WORKING CONDITIONS:**
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

Exempt employees may not be paid overtime associated with such duties.

**Job Segment:** Gas Technician, Gas, Power Plant Operator, Nuclear Engineering, Technical Support, Energy, Engineering, Technology

Required Skill Profession

Other General