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Urgent! Technical Analyst 3-Support Job Opening In united states, USA – Now Hiring Oracle
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales technical questions regarding the use of and troubleshooting for hardware services via phone and electronic means, as well as, non-technical customer inquiries.
As a primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
The RHS Technical Support Senior Engineer is responsible for providing remote support for Oracle's hardware products including x86, Network, Engineered Systems and Cloud.
Competencies for this role specific to x86/Engineered Systems/OCI and include solid analytical skills with x86 HW and SW, including Microsoft Windows and/or Linux/Solaris/Unix, understanding and troubleshooting experience.
The role requires excellent problem-solving skills, with a strong bias for quality and engineering excellence.
The ability to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints.
Handling issues with utmost professionalism without compromising customers’ satisfaction.
Job Duties include
•Provide exceptional customer service and technical assistance to internal and external customers.
•Resolve issues in a timely and accurate manner to help the team meet expected metrics and SLAs.
•Assist in helping customers with their environments to get or stay connected to Oracle through the Automatic Service Request workflow.
Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
•Assess ticket priority and escalate as necessary through proper channels to resolve issues promptly.
You should communicate customer needs and wishes to the leadership team.
•Maintain the highest level of confidentiality and security regarding our customers' accounts, assigned company equipment, and company systems.
•Monitor release notes to understand new or updated services and products.
Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.
In this position, you will routinely act independently while researching and developing solutions to customer issues.
•Should have a passion for technology and troubleshooting complex customer problems.
Should be able to communicate effectively with other team members and members of the Sales, Engineering, and Operations teams.
•Participate in weekend shift, for coverage as needed.
Skills and experience
•Minimum of six years experience in hardware technology-related field or discipline
•Experience with customer success strategies, technical support/helpdesk, and/or sales engineering roles.
•Should be able to work a schedule that includes Saturdays and/or Sundays, as needed.
•Should have a technical degree ., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a GPA
•3+ years’ experience troubleshooting hardware technical issues in a post-sales environment.
Career Level - IC3
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Unlock Your Technical Analyst Potential: Insight & Career Growth Guide
Real-time Technical Analyst Jobs Trends in united states, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Analyst in united states, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 83859 jobs in United States and 1412 jobs in united states. This comprehensive analysis highlights market share and opportunities for professionals in Technical Analyst roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Oracle is currently hiring and seeking a Technical Analyst 3 Support to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Oracle adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Analyst 3 Support Jobs United States varies, but the pay scale is rated "Standard" in united states. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Analyst 3 Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Technical Analyst 3 Support interview at Oracle, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Oracle's products or services and be prepared to discuss how you can contribute to their success.
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