Technical Customer Service Advisor, Remote

Remote (US) 

$17.31 per hour + Performance-Based Bonuses 

Full Time Schedules between 7am CST – 10:15pm CST 

Are you a tech enthusiast who loves helping people? 

Join an industry leader in the smart device space as a Technical Customer Service Advisor! This is a dynamic role where you’ll provide critical support to customers, troubleshooting technical issues, assisting with account inquiries and helping customers navigate their tech experience.

If you love tech, problem-solving and helping people, this is the job for you!

What You’ll Do: 

• Support customers with smart devices, account inquiries and technical troubleshooting.
  
  

• Work across multiple systems to retrieve information, document calls and resolve issues—all while engaging with customers 

• Use problem-solving skills in a semi-scripted environment to deliver tailored solutions 

• Benefit from dedicated training and grow your skills in a supportive team environment 

• Work Remotely with all equipment provided in your dedicated workspace 

What We’re Looking For:  

• At least 6 months experience in customer service 

• Ability to work independently, stay motivated and thrive in a dynamic environment 

• Strong communication, time management and problem-solving abilities 

• Tech-savvy with a passion for helping people 

• Familiarity with iOS and/or macOS, or comparable technology, is preferred 

• 18 years or older, high school diploma/GED and able to pass assessments 

• Ability to successfully pass a criminal background check 

• Flexibility to work full-time hours between 7:00AM – 10:15PM CST, based on business needs 

What’s in it for you? 

• Competitive hourly rate of $17.31 plus performance-based bonuses 

• Day-one benefits for you and your family, including medical, dental and vision coverage 

• Paid time off to maintain work-life balance 

• Opportunities for growth in a supportive, technology-driven company 

• Remote work with all necessary equipment provided 

Want more details? 

We’ve got you covered! Visit our  for important information about the role, including shift details, call type examples, FAQ, workspace and internet requirements, and more.

We are NOT currently hiring in the below areas: 

• STATES: CA, HI, AK, MA, IL, MT & NY 
• COUNTY/CITY: MD - Montgomery County, CO- Denver 
• METROS: MN - Minneapolis, IL – Chicago, NY- New York City, OR - Portland, Washington DC, Seattle - WA