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Technical Customer Service Representative Job Opening In New Hudson – Now Hiring Exotic Automation & Supply


Job description

General Summary:
Provides frontline customer service support to both internal and external customers.

Responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and product requests; managing order follow-up; and resolving basic customer issues using foundational knowledge of Exotic product lines and business systems.



Essential Job Functions:

Order Management & Processing

+ Processes customer orders accurately from receipt through completion, including order entry, verification, and confirmation

+ Manages EDI (Electronic Data Interchange) transactions, including order receipt, processing, and error resolution

+ Handles order follow-up activities, including status updates, expedite requests, and delivery coordination

+ Processes RMAs (Return Merchandise Authorizations) in accordance with company policies and customer agreements

Customer Communication & Support

+ Responds to customer inquiries regarding product availability, order status, pricing, and general account questions

+ Prepares and processes customer quotations with accurate pricing and product specifications

+ Documents and processes customer complaints following established procedures to ensure timely resolution

+ Maintains professional communication with customers through phone, email, and other channels

Financial & Pricing Knowledge

+ Applies understanding of cost structures, discount schedules, and gross profit calculations to support pricing decisions

+ Utilizes customer-specific pricing matrices to ensure accurate quotations and order processing

+ Reviews orders for pricing accuracy and margin requirements before submission

Product & Supplier Knowledge

+ Demonstrates foundational knowledge of Exotic product lines to answer basic customer questions and identify appropriate solutions

+ Maintains working knowledge of core supplier base and their product offerings

+ Accesses and navigates supplier portals to verify product availability, specifications, and lead times

System & Process Compliance

+ Follows all departmental and corporate policies and procedures to ensure consistent service levels

+ Meets established productivity metrics for order processing, quote turnaround, and customer response times

+ Maintains accurate records and documentation in company systems for all customer interactions and transactions

Supplemental Job Functions:

+ Performs other duties as assigned or requested.



Knowledge, Skills and Abilities Required:

+ High School Diploma (required), Associate’s degree preferred.



+ Previous work experience (prefer customer-service related experience).



+ Previous experience working on a computer.



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Required Skill Profession

Other General


  • Job Details

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Unlock Your Technical Customer Potential: Insight & Career Growth Guide


Real-time Technical Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Customer in New Hudson, United States, highlighting market share and opportunities for professionals in Technical Customer roles.

90986 Jobs in United States
90986
1792 Jobs in New Hudson
1792
Download Technical Customer Jobs Trends in New Hudson and United States

Are You Looking for Technical Customer Service Representative Job?

Great news! is currently hiring and seeking a Technical Customer Service Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Exotic Automation & Supply adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Technical Customer Service Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in New Hudson. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Customer Service Representative?

Key qualifications for Technical Customer Service Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Customer Service Representative Job Success

Exotic Automation & Supply interview tips for Technical Customer Service Representative

Here are some tips to help you prepare for and ace your Technical Customer Service Representative job interview:

Before the Interview:

Research: Learn about the Exotic Automation & Supply's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Customer Service Representative interview at Exotic Automation & Supply, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Exotic Automation & Supply's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Customer Service Representative Positions

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