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Technical Customer Support Engineer Job Opening In Millville – Now Hiring Nipro Europe Group


Job description

:

The Technical Customer Support Engineer (TCSE) provides customers technical support for all Nipro PharmaPackaging glass converted products they purchase and for new products that they are considering.

Interacting with an assigned portfolio of customers, in coordination with sales, the TCSE captures customers’ needs and expectations then translates these into adequate product offerings.

The TCSE acts to develop business and to improve the customer experience by bringing daily support to their portfolio of customers along their drug/device development schedules.

What you will do:

Intercompany related activities

  • Contributes to the definition of standard specifications, Technical Data Sheets, drawings, quality levels initiatives
  • Contributes to the product strategy definition, based on expertise and capture of market feedback
  • Contributes to the deployment of scientific policy (protocols, articles, and position papers)
  • Customer related activities

  • Customer projects & developments: perform reviews of customers’ engineering project specifications.

    Propose product solutions aligned with Nipro strategy.

    Confirm that associated drawings meet the customers specifications.
  • Provide the customer technical support from project concept through industrialization.

    Attend customers Business Review Meetings for technical projects when possible.
  • Day to day customer support.
  • Answer technical and process-related questions.
  • Provide on-site customer support when there are processability challenges.
  • Make proactive customer visits in coordination with sales.
  • Support customer complaints investigations when applicable.
  • Deliver technical training to customers (aligned with Nipro product strategy)
  • Contribute to Nipro PharmaPackaging Technical Statements.
  • Other activities

  • Managing technical relationships with key suppliers
  • Lead and / or contributes to product studies either internal or customer based
  • What you will need:

  • Technical knowledge related to pharmaceutical systems and machinery
  • Demonstrated experience in the pharmaceutical industry, including primary packaging, and ideally, experienced in pharmaceutical project management
  • A problem solver with analytical skills
  • Reads GD&T drawings
  • Proficiency in English both written and spoken, including technical and regulatory vocabulary
  • Proficient in Technical and Scientific writing
  • Good listening and communication skills, having experience with customer interactions
  • Excels as a Team member
  • Able to travel, internationally occasionally
  • IT skills (Office, SAP, Mini-Tab)
  • Perform other duties as assigned
  • Required Skill Profession

    Other General


    • Job Details

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    Unlock Your Technical Customer Potential: Insight & Career Growth Guide


    Real-time Technical Customer Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Customer in Millville, United States, highlighting market share and opportunities for professionals in Technical Customer roles.

    92088 Jobs in United States
    92088
    9 Jobs in Millville
    9
    Download Technical Customer Jobs Trends in Millville and United States

    Are You Looking for Technical Customer Support Engineer Job?

    Great news! is currently hiring and seeking a Technical Customer Support Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Nipro Europe Group adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Technical Customer Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Millville. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Technical Customer Support Engineer?

    Key qualifications for Technical Customer Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Technical Customer Support Engineer Job Success

    Nipro Europe Group interview tips for Technical Customer Support Engineer

    Here are some tips to help you prepare for and ace your Technical Customer Support Engineer job interview:

    Before the Interview:

    Research: Learn about the Nipro Europe Group's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

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    Final Thought:

    To prepare for your Technical Customer Support Engineer interview at Nipro Europe Group, research the company, understand the job requirements, and practice common interview questions.

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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