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Technical Customer Support(Fully Remote) Job Opening In Westminster Colorado – Now Hiring Nesco Resource, LLC


Job description

Position Summary:

We are seeking a detail-oriented and empathetic Customer Support Specialist to provide high-quality technical and account support for SketchUp users.

This role involves managing customer interactions across multiple channels, resolving technical issues, and maintaining accurate case documentation.

The ideal candidate will demonstrate exceptional communication skills, technical proficiency, and a customer-first mindset in a remote work environment.




Key Responsibilities:



  • Deliver friendly, professional, and empathetic support via email, phone, and chat.




  • Manage approximately 25 email and 10 phone requests per day, ensuring team SLAs are met.




  • Actively listen to customer concerns, ask clarifying questions, and communicate in plain language.




  • Document all customer interactions, including issue details, contact information, and troubleshooting steps.




  • Assist customers with:





    • Billing and invoicing




    • Account authorization and subscription management




    • Entitlement management




    • Software download, installation, and extensions




    • Crash diagnostics and bug reporting






  • Monitor and manage support queues, ensuring timely resolution of aging requests.




  • Apply knowledge base content and escalate cases as appropriate.




  • Follow communication protocols and escalation procedures.




  • Stay current on product knowledge, system updates, and internal tools through ongoing training.






Qualifications:



  • Minimum 2 years of customer support experience across phone, chat, and email channels.




  • Strong technical troubleshooting skills and familiarity with computer systems.




  • Proficient in Google Suite and other support tools.




  • Excellent communication skills with the ability to adapt to various audiences.




  • Strong time management and prioritization skills in high-volume environments.




  • Attention to detail and accurate documentation of case notes.




  • Ability to remain calm and professional in high-pressure situations.




  • Comfortable working remotely, with occasional in-office meetings.




Required Skill Profession

Office And Administrative Support


  • Job Details

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Unlock Your Technical Customer Potential: Insight & Career Growth Guide


Real-time Technical Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Customer in Westminster, Colorado, United States, highlighting market share and opportunities for professionals in Technical Customer roles.

90986 Jobs in United States
90986
242 Jobs in Westminster, Colorado
242
Download Technical Customer Jobs Trends in Westminster, Colorado and United States

Are You Looking for Technical Customer Support(Fully Remote) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Nesco Resource, LLC adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Technical Customer Support(Fully Remote) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Westminster Colorado. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Customer Support(Fully Remote)?

Key qualifications for Technical Customer Support(Fully Remote) typically include Office And Administrative Support and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Customer Support(Fully Remote)?

To improve your chances of getting hired for Technical Customer Support(Fully Remote), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Customer Support(Fully Remote) Job Success

Nesco Resource, LLC interview tips for Technical Customer Support(Fully Remote)

Here are some tips to help you prepare for and ace your Technical Customer Support(Fully Remote) job interview:

Before the Interview:

Research: Learn about the Nesco Resource, LLC's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Customer Support(Fully Remote) interview at Nesco Resource, LLC, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Nesco Resource, LLC's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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