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Urgent! Technical Customer Support Representative Job Opening In Boca Raton – Now Hiring TEKsystems
Description
Customer Service: Provide exceptional service to internal and external customers by being courteous, polite, and friendly.
Issue Resolution: Address customer issues immediately to determine support needs and resolution paths.
Knowledge Base Utilization: Search Knowledge Base articles and Standard Operating Procedures for resolutions or escalate requests to higher support teams.
Technical Support: Provide first-level technical support through email, telephone, ticketing system, and other channels.
Needs Assessment: Guide customers in procedures for equipment requests, relocations, software installations, sign-on, or programming changes.
Documentation: Fully document resolutions and actions taken in the ITSM ticketing system.
Team Collaboration: Assist team members on support projects and departmental operations.
Escalation: Consult with team lead on escalated tickets and follow-ups.
Teamwork: Maintain excellent teamwork on all assigned and scheduled support projects.
Professionalism: Be punctual and ready to perform duties and assignments, whether working in the office or remotely.
Administrative Tasks: Complete timesheets, compliance training, and shift changes independently.
Additional Duties: Perform other duties and special projects as assigned by tier members or Customer Support Leadership.
Skills
call center, computers/customer service, troubleshooting, customer service, customer service skills, customer inquiries
Additional Skills & Qualifications
Must have Skills:
- At least 1 year of customer service, highly prefer call center experience (about 20-30 calls a day)
- Strong verbal and written communication, Must be able to clearly communicate in English
- Comfortable navigating on a computer
- Proven ability to multi-task with customer intake process concurrently: Calls, Remedy Tickets, and Chat
Preferred:
- bachelors degree (especially, a degree in Computer Science, Information Technology, Computer/Data Systems Management)
- salesforce or servicenow experience (think ticketing and resolution experience)
Pay and Benefits
The pay range for this position is $ - $
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment.
Benefits are subject to change and may be
subject to specific elections, plan, or program terms.
If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Boca Raton,FL.
Application Deadline
This position is anticipated to close on Jun 24, 2025.
h4>About TEKsystems:
We're partners in transformation.
We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership.
TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.
We accelerate business transformation for our customers.
Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.
We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.
We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.
We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
TEKsystems and TEKsystems Global Services are Allegis Group companies.
Learn more at
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Unlock Your Technical Customer Potential: Insight & Career Growth Guide
Real-time Technical Customer Jobs Trends in Boca Raton, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Customer in Boca Raton, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 90986 jobs in United States and 75 jobs in Boca Raton. This comprehensive analysis highlights market share and opportunities for professionals in Technical Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TEKsystems is currently hiring and seeking a Technical Customer Support Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Customer Support Representative Jobs Boca Raton.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TEKsystems adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Customer Support Representative Jobs United States varies, but the pay scale is rated "Standard" in Boca Raton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Customer Support Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Technical Customer Support Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Customer Support Representative interview at TEKsystems, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TEKsystems's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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