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Urgent! Technical Customer Support Representative Job Opening In Pleasanton – Now Hiring Vagaro
Why Vagaro?
At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive.
Our culture is built on innovation, continuous learning, and a passion for making a positive impact.
We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement.
Join us and be part of a team that values creativity, teamwork, and a commitment to excellence.
Plus, we know how to have fun while getting the job done!
What You'll Be Doing:
We're seeking enthusiastic, customer-focused problem-solvers to join our team as Technical Support Agents.
If you're experienced in troubleshooting SaaS applications and hardware add-ons and enjoy helping customers, Vagaro could be your next exciting opportunity!
*This is an onsite position based in Pleasanton, CA.*
Why You'll Love Working Here:
+ Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
+ Generous Vacation & Sick: 15 accrued days, plus 10 company holidays annually.
+ Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.
+ Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through Tickets At Work and LifeMart.
+ Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.
+ Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.
+ Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account to master new skills.
+ Financial Security: 401k program with 4% matching and optional life/supplemental insurance.
+ Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!
Your Impact:
+ Provide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiries
+ Troubleshoot, resolve, and document customer issues via phone, chat, and email
+ Work within service level goals and guidelines in a high-volume support center
+ Replicate and escalate issues to the appropriate internal Vagaro team
+ Draft support content and customer resources as needed
+ Become a subject matter expert on the Vagaro platform and related support tools
+ Serve as a main point-of-contact for technical escalations and specific Vagaro product features
+ Assist team members and other Vagaro staff to reach KPIs and goals
+ Other duties as assigned.
What You Bring:
+ Proven reliability and teamwork skills
+ Expertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platforms
+ Ability to provide detailed public-facing and internal case notes
+ Strong written and verbal communication skills, with a typing speed of over 50 WPM
+ Minimum of two years' front-line, high-volume support/call center experience
+ Ability to work within common support metric goals and KPIs, e.g., SL, ASA, AHT
+ Experience in SaaS support, with fast mastery of the Vagaro platform, including hardware
+ Patience, empathy, and the ability to defuse difficult situations
+ Flexibility to work on weekends and holidays
What Sets You Apart:
+ Experience with CRM tools (e.g., Zendesk) and IVRs
+ Support experience in the health, beauty, and wellness industries
+ Prior save and retention experience in a support organization
+ Knowledge of HTML/XML and page source troubleshooting, specifically with widget code
Equal Opportunity Employer:
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer.
We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.
Privacy Policy:
Your privacy matters! At Vagaro, we are committed to protecting your personal information.
Before proceeding with your application, please review our Employee and Applicant Privacy Notice here (https://www.vagaro.com/pro/vagaro-employee-and-applicant-privacy-notice).
By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.
Vagaro is an E-Verify employer.
Learn more at www.e-verify.gov (https://www.e-verify.gov)
Learn More About Vagaro:
Visit us at vagaro.com/pro (https://www.vagaro.com/pro) and vagaro.com (https://www.vagaro.com/) to learn more.
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Unlock Your Technical Customer Potential: Insight & Career Growth Guide
Real-time Technical Customer Jobs Trends in Pleasanton, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Customer in Pleasanton, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 90986 jobs in United States and 32 jobs in Pleasanton. This comprehensive analysis highlights market share and opportunities for professionals in Technical Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Vagaro is currently hiring and seeking a Technical Customer Support Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Customer Support Representative Jobs Pleasanton.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Vagaro adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Customer Support Representative Jobs United States varies, but the pay scale is rated "Standard" in Pleasanton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Customer Support Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Technical Customer Support Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Customer Support Representative interview at Vagaro, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Vagaro's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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