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Technical Customer Support Representative Job Opening In Wise – Now Hiring Sitel


Job description

Technical Customer Support Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293


Job Overview


Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities.

For example, 84% of our managers are internal promotions.

Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.


What We're Looking For:

  • Ability to multitask in and navigate between screens efficiently while assisting customers
  • Comfortable in a fast-paced environment
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must pass a criminal background
  • Key Skills & Responsibilities:

  • Handle inbound customer service calls

  • Drive customer satisfaction through voice, chat and email communication

  • Navigate multiple systems and tools

  • Recommend product solutions for unique customer needs 

  • Why You Should Join Us:

  • Pay: $16/hr with opportunities up to $19+!

  • 100% paid training

  • Dedicated time for skill development 

  • Benefits including medical, dental, life, and vision insurance

  • Employee Assistance Program (EAP)

  • 401k retirement plan with company match

  • Employee discounts

  • Referral bonuses

  • Internal Mobility (84% of our managers are promoted within)

  • About Foundever®


    Foundever® is a global leader in the customer experience (CX) industry.

    With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands.

    Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

    Military Partners


    We proudly support military families through partnerships with Military One Source and other veteran organizations.

    We value the unique skills and experiences that veterans bring to our workforce.


    EEO


    Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

    The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors.

    This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Technical Customer Potential: Insight & Career Growth Guide


    Real-time Technical Customer Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Customer in Wise, United States, highlighting market share and opportunities for professionals in Technical Customer roles.

    90986 Jobs in United States
    90986
    3 Jobs in Wise
    3
    Download Technical Customer Jobs Trends in Wise and United States

    Are You Looking for Technical Customer Support Representative Job?

    Great news! is currently hiring and seeking a Technical Customer Support Representative to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sitel adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Technical Customer Support Representative Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Wise. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Technical Customer Support Representative?

    Key qualifications for Technical Customer Support Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Technical Customer Support Representative?

    To improve your chances of getting hired for Technical Customer Support Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Technical Customer Support Representative Job Success

    Sitel interview tips for Technical Customer Support Representative

    Here are some tips to help you prepare for and ace your Technical Customer Support Representative job interview:

    Before the Interview:

    Research: Learn about the Sitel's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Technical Customer Support Representative interview at Sitel, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sitel's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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