JOB SUMMARY

Technical Documentation Specialist role requires a balanced approach of working collaboratively on the production floor or the front office with subject matter experts and at the desk developing documents.

The collaboration includes experts across the various departments at the company.

This role ensures that work instructions and training materials are accurately developed, facilitating streamlined processes and compliance with industry standards.

DUTIES & RESPONSIBILITIES

• Develop work instructions and training materials, ensuring clarity and adherence
• to industry standards
• Format documents provided by manufacturing engineers and other internal for consistency within the QMS.
• Collaborate with engineering, sales, and production teams to develop comprehensive materials.
• Spend 50% of the time on the production floor and the front office, working alongside subject matter experts to gather detailed notes, photographs, and insights.
• Collaborate closely with the Training Coordinator to develop video-based instructional content to complement traditional documentation
• Utilize multimedia tools to enhance the accessibility and effectiveness of training materials.
• Ensure all documentation aligns with regulatory requirements and supports audit processes.
• Continuously review and update existing documentation for accuracy, consistency and the latest information.
• Benchmark industry best practices to improve documentation processes.
• Support the integration of new processes and technologies into the QMS
• Follow the QA Director's instructions which may include duties outside of the quality department as needed
• Always maintain a clean and safe working environment.
• Represent the company in a professional manner to the public, customers, and vendors.
• Maintain trusting relationships with customers and fellow employees

JOB REQUIREMENTS

• Bachelor's degree in Technical Writing, Communications, or a related field.
• Proven experience in technical writing, preferably in manufacturing or a similar
• Familiarity with Quality Management Systems and relevant industry standards.
• Familiarity with Six Sigma and Lean Manufacturing processes and procedures
• Experience in a manufacturing environment preferred.
• Strong communication and interpersonal skills for effective cross-departmental
• Proficiency in document management software and video editing tools.
• Excellent attention to detail and organizational skills.
• Ability to convey complex information clearly and concisely.
• Experience in training material development is a plus.
• Commitment to continuous learning and professional development.
• Able to walk, stand and work on feet for the duration of shift.
• Able to climb, balance, stoop, kneel, crouch, reach with hands and arms, grasp, handle and operate hand/power tools or controls.
• Effective verbal and written communication skills
• The ability to visually check tiny features of small parts.
• The ability to perform basic computer functions.

WORK ENVIRONMENT AND EMPLOYEE EXPECTATIONS

• Employees are expected to support the Company's business culture and values by demonstrating teamwork, integrity, good judgement, respect, innovation, and communication as well as by contributing at optimum levels toward the success of the company.
• Able to safely lift and carry, push or pull objects up to 50lbs.
• Able to walk, stand and work on feet for the duration of shift.
• Able to climb, balance, stoop, kneel, crouch, reach with hands and arms, grasp, handle and operate hand/power tools or controls

Important Notes:

JST is an AA/EOE employer.

Visa Sponsorship: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Background Check Policy: JST's employees are subject to background checks based on business necessity.

It is the employee's responsibility to disclose prior arrests and convictions.

If it's found out that an employee might not be compliant with applicable policies, JST reserves the right to conduct a background check and refusal to comply with the background check is subject to termination.

Pre-Employment Drug Testing Policy: All offers of employment are contingent upon submitting to a drug test and satisfying JST's substance and alcohol testing requirements.

If the applicant fails to comply with this policy, the testing requirements of the Company's related requests, or if the test result is positive and is subsequently confirmed, the offer of employment shall be withdrawn.