Technical Engineering Coordinator

Job description

Who we are
American International Group, Inc.

(AIG) is a leading global insurance organization.

AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions.

These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live.

We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.


Make your mark in Information Technology At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims.

The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence.

The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals.

AIG’s Information Technology functions include application development and management, enterprise architecture, and technology risk and compliance.


How you will create an impact
This role consists of being a Technical Engineering Coordinator as a key member of an Engineering Middleware team that is using Agile practices to manage projects and develop automation for the installation, patching and configuring of middleware technologies (Apache, Tomcat, TomEE, IHS, WebSphere etc.).

Additional responsibilities consist of maximizing the value of the automation by managing the technical backlog/prioritization, managing project intake for new technical projects, and collaborate with requestors.

This role fills the gap between business needs and technical implementation, ensuring the delivery of high-quality, customer-focused solutions.



+ Automation Vision & Strategy: Define and communicate the technical vision, aligning it with business objectives and customer needs.

+ Technical Management: Create, prioritize, and maintain the technical projects and development backlog, ensuring clarity, transparency, and alignment with requestor/stakeholder requirements.

+ Requirement Gathering: Collaborate with requestor/stakeholders to gather and refine requirements, translating them into technical projects or clear user stories and acceptance criteria.

+ Prioritization: Prioritize new technical efforts and priorities features based on business value, customer feedback, and strategic goals.

+ Agile Collaboration: Work closely with the development team in Agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives).

+ Automation Delivery: Validate and accept completed work to ensure it meets quality standards and aligns with the product vision.

+ Continuous Improvement: Drive iterative improvements to the Automation and processes based on feedback, metrics, and retrospectives.

+ Facilitate Ceremonies: Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure effective communication and collaboration within the team.

+ Promote Continuous Improvement: Encourage the adoption of best practices, facilitate retrospectives, and implement process improvements to enhance team performance.

+ Track and Report Progress: Monitor team performance using Agile metrics (e.g., velocity, burndown charts) and provide updates.

+ Manage Project Intake Process: Oversee the submission, review, and prioritization of new requests using standardized forms and workflows.

+ Develop and Maintain Intake Forms: Create and refine intake forms to capture essential details such as project goals, scope, and timelines.


What you’ll need to succeed

+ Bachelor’s degree in Business, Computer Science, Engineering, or a related field (or equivalent experience).

+ 5+ Years of experience with middleware technologies

+ 2–5+ years of experience in product management, gathering requirements or a similar role in an Agile environment.

+ Experience working with cross-functional teams, manage technical projects and manage complex technical product backlogs.

+ Familiarity with software development processes and tools (e.g., Jira, Confluence, Rally, Jira Service Desk, SharePoint).

+ Certifications (Preferred): Agile certifications

+ Strong understanding of Agile/Scrum methodologies.

+ Excellent communication, negotiation, and stakeholder management skills.

+ Ability to translate complex technical concepts into clear business requirements.

+ Analytical mindset with experience in data-driven decision-making.

+ Problem-solving skills and ability to prioritize in a fast-paced environment.

Preferred:

+ Experience using Object-Oriented Requirements Capture and Analysis (ORCA) to gather and document requirements.

+ Technical Knowledge: UI/UX Design experience

+ Wireframing & Prototyping: Create wireframes, mockups, and interactive prototypes to communicate design ideas and user flows.

+ UI Design: Design visually engaging and consistent user interfaces for web and mobile applications, ensuring alignment with brand guidelines.

+ UX Optimization: Analyze user feedback and metrics to iterate and improve designs for better usability and engagement.

+ Collaboration: Work closely with developers, and other stakeholders to ensure designs are technically feasible and meet project requirements.

+ Accessibility: Ensure all designs meet accessibility standards (e.g., WCAG) to provide an inclusive user experience.

+ Stay Updated: Keep up with the latest UI/UX trends, and technologies to continuously improve design processes.


Ready to drive new innovations?

We would love to hear from you.

The base salary range for this position in Jersey City, NJ, is $96,000-$120,000.

In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan.

We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview (http://sprcdn-assets.sprinklr.com/248/c93e06c6-6661-4d7d-9e44-0b1edfc3704e-1908744075/New_Hire_Benefits_Overview.pdf)



Veterans encouraged to apply

LI- NK1

#AIGcareers #technology


At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.




Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset.

We know how important it is to protect and invest in what’s most important to you.

That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.


Reimagining insurance to make a bigger difference to the world

American International Group, Inc.

(AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.

It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers.

At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.


Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals.

We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs).

With global chapters, ERGs are a cornerstone for our culture of inclusion.

The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.


AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.

If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.










Functional Area:




IT - Information Technology


AIG PC Global Services, Inc.

Required Skill Profession

Other General