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Urgent! Technical Manager (TIS Solution Architect Customer Care & Billing) Job Opening In Gastonia North Carolina – Now Hiring Business Control Systems

Technical Manager (TIS Solution Architect Customer Care & Billing)



Job description

Technical Manager (TIS Solution Architect – Customer Care & Billing)

Location: Gastonia, NC

Schedule: Hybrid – In office Monday, Tuesday & Thursday; Remote Wednesday & Friday




About the Role

Are you someone who thrives in a fast-paced, innovative environment?

We are seeking a highly motivated Technical Manager to join the USUI Program team.

The incumbent will lead the delivery of comprehensive Oracle Customer Care & Billing (CC&B) solutions across large-scale utilities in North America.



Your expertise will be instrumental in aligning technology with complex business processes, ensuring seamless customer care, billing, and meter-to-cash experiences for stakeholders.



Note: Internally this role is referred to as Technical Manager TIS Solution Architect – Customer Care & Billing.

There are 2 vacancies for this role.




What You Will Do



  • Lead end-to-end Oracle CC&B implementations including requirements gathering, solution design, testing, deployment, and ongoing support.




  • Setup and configure CC&B modules such as Rates & Billing, Payments, Credit & Collections, Customer Management, and Metering/Device Management to meet specific business needs.




  • Collaborate closely with stakeholders to translate business processes and goals into effective Oracle CC&B solutions.




  • Design and implement integrations with third-party systems (e.g., AWM, GIS, Payments, ERP, Bill Presentment, MDM) using secure and efficient protocols.




  • Provide leadership and mentoring to project teams; facilitate workshops and training sessions for stakeholders.




  • Troubleshoot and resolve complex system issues, conduct root cause analysis, and recommend improvements.




  • Develop and maintain high-quality project documentation in alignment with industry standards.




  • Collaborate with cross-functional teams to deliver seamless and impactful implementations.




  • Provide best practice guidance for Oracle CC&B adoption and ensure system alignment with business requirements.




  • Lead design workshops and translate requirements into solutions that drive efficiency across customer care, billing, and collections.






Who You Are

Required Qualifications



  • University degree or Technical Diploma in IT, Engineering, or related subject area.




  • 8+ years of Oracle CC&B experience as a Solution Architect or Senior Consultant, including multiple end-to-end implementations.




  • Strong understanding of utility industry processes and their application to CC&B functionalities.




  • Hands-on experience configuring and customizing CC&B modules.




  • Knowledge of integration methodologies and experience working with third-party platforms.




  • 7+ years of leadership experience in solutioning and implementation with systems integrators.




  • Proven ability to engage stakeholders, run workshops, manage expectations, and communicate effectively with both technical and non-technical audiences.




  • Strong problem-solving and analytical skills, with a focus on system performance and client satisfaction.





Preferred Qualifications



  • Oracle Utilities certifications (e.g., CC&B, MDM).




  • Experience working on digital transformation projects within the utilities or public sector.






Working Conditions



  • Office environment with some travel requirements.




  • Work in a virtual team environment with frequent interactions across multiple U.S. and Canadian locations.




  • Stress levels can be above normal due to high visibility and the impact of decisions on integrated processes.






FlexWork

We provide flexible workplace programs that offer:





  • Variable daily schedules with flexible start or end times.




  • Compressed workweek options.




  • Remote work on Wednesdays and Fridays (eligibility depends on role requirements).

    #LI-Hybrid






Physical & Mental Requirements

Physical: Typing, sitting, standing, light–moderate lifting (up to 20 lbs.), visual screen work, reaching, grasping, kneeling.

Mental: Ability to understand and apply complex instructions, analyze problems, prioritize tasks, make decisions impacting the team, and communicate effectively both verbally and in writing.




Why Join Us?

We offer:





  • Opportunities for career growth and professional development.




  • A competitive benefits and pension plan.




  • Generous time off and a supportive work environment.










At BCS, our Talent is Finding Yours.

Our Job is Finding Yours.

Apply, Call, or Visit our website today to get the ball rolling!

(url removed)

(phone number removed)



We strongly encourage veterans to apply!

*US citizens and those authorized to work in the US are encouraged to apply.

*We are unable to sponsor H1b candidates at this time.


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