Urgent! Technical Operations Engineer (Starlink Customer Success) Job Opening In Hawthorne – Now Hiring SpaceX
Technical Operations Engineer (Starlink Customer Success)
Hawthorne, CA
Apply
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not.
Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
TECHNICAL OPERATIONS ENGINEER (STARLINK CUSTOMER SUCCESS)
One of the most ambitious missions that SpaceX has undertaken to date, the Starlink satellite constellation, is committed to providing reliable, high-speed internet access to the entire world.
SpaceX is looking for an ambitious, driven operator who can help define our customer experience and product strategy and drive that vision to reality.
This person will have an opportunity to leverage strong business acumen, technical competence, and excellent execution and delivery skills to define the next generation of broadband access across the globe.
RESPONSIBILITIES:
+ Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
+ Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems.
+ Fix, delete, automate, or create new processes for fixing structural and emerging issues.
+ Serve as product manager/project owner for feature launches and software automation projects.
BASIC QUALIFICATIONS:
+ Bachelor’s degree in an engineering discipline.
+ 2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.
PREFERRED SKILLS & EXPERIENCE:
+ Willingness to dive deep into technical topics and data analytics.
+ Demonstrated ability to jump into ill-defined problem spaces and drive positive outcomes.
+ Demonstrated capability to parse technical subjects on a deep level.
+ Experience in data analysis using Python and SQL, R, or similar languages.
+ Self-starter attitude, energy, and the ability to communicate effectively across business and technical disciplines.
+ Excellent verbal and written communication skills.
+ Ability to apply first principles to business problems.
+ Knowledge of software development life-cycle and release process.
ADDITIONAL REQUIREMENTS:
+ Must be available to work extended hours and weekends as needed.
+ Willingness to travel to customer sites, other SpaceX locations, and events as needed.
ADDITIONAL REQUIREMENTS:
+ Must be willing to work extended hours and weekends as needed.
COMPENSATION AND BENEFITS:
Pay range:
Technical Operations Engineer/I: $95,000.00 - $115,000.00/per year
Technical Operations Engineer/II: $110,000.00 - $130,000.00/per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX.
You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
ITAR REQUIREMENTS:
+ To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
Learn more about the ITARhere (https://www.pmddtc.state.gov/?id=ddtc_kb_article_page&sys_id=24d528fddbfc930044f9ff621f961987) .
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Technical Operations Potential: Insight & Career Growth Guide
Real-time Technical Operations Jobs Trends in Hawthorne, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Operations in Hawthorne, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 64108 jobs in United States and 49 jobs in Hawthorne. This comprehensive analysis highlights market share and opportunities for professionals in Technical Operations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SpaceX is currently hiring and seeking a Technical Operations Engineer (Starlink Customer Success) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Operations Engineer (Starlink Customer Success) Jobs Hawthorne.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SpaceX adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Operations Engineer (Starlink Customer Success) Jobs United States varies, but the pay scale is rated "Standard" in Hawthorne. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Operations Engineer (Starlink Customer Success) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Technical Operations Engineer (Starlink Customer Success), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Operations Engineer (Starlink Customer Success) interview at SpaceX, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SpaceX's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Technical Operations Engineer (Starlink Customer Success) is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!