Technical Product Manager

Job description

What we’re looking for:

As a Technical Product Manager on the Customer-Facing Digital Experience team, you’ll work at the intersection of strategy, technology, and execution.

You’ll collaborate with senior engineers, designers, and business stakeholders to define the vision and roadmap for a platform that spans backend services, a customer-facing website, and mobile applications.

Because this is a greenfield project, you’ll have the chance to make foundational decisions that will influence our architecture, product design, and development processes for years to come.

We’re looking for someone who loves solving big, complex problems, but also knows how to roll up their sleeves and get things moving.

If you enjoy taking an idea from concept to reality, collaborating with smart teams, and leaving your mark on a system that will scale to millions of users, this is the place for you.

You will:

·Define Product Strategy and Vision: Define and own the product vision, strategy, and roadmap for the comprehensive platform, spanning backend services, the customer-facing website, and mobile applications.

·Translate and Prioritize: Translate business goals and customer needs into clear product requirements, epics, and stories.

You will manage the product backlog and ensure alignment with sprint planning.

·Be the Voice of the Customer: Act as the voice of the customer, identifying opportunities to enhance the end-to-end journey across all digital touchpoints (web, mobile, in-store, etc.).

You will dive deep into system complexity to drive simple, innovative solutions.

·Provide Cross-Functional Leadership: Collaborate closely with senior engineers, designers, and business stakeholders at multiple levels to ensure customer-centric design and translate concepts into reality.

·Drive Innovation and Execution: Pioneer new experiences by benchmarking against competitors and emerging trends.

You will manage multiple projects and priorities, ensuring effective execution while maintaining the highest standards of judgment.

·Communicate and Align: Act as an articulate and persuasive communicator and collaborator, working with business, operations, tech, and BI teams to define and deliver solutions.

You will also coordinate with stakeholders on incident management.

·Bridge Product and Engineering: Possess a strong technical background to effectively blend the 'what' (product vision) and the 'how' (technical implementation), enabling you to speak the language of engineers and challenge technical solutions.

Location Requirement:

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite work.

#TECH2025

Experience

·5+ years of progressive experience with IT project execution.

·Bachelor's Degree in Business, IT, Engineering or related and applicable experience.

·Experience defining user stories, acceptance criteria, and system interactions across front end, back end, and data layers.

·Experience in building e-commerce solutions.

·Familiarity with tools like Jira and Confluence.
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+.

An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support.

Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service.

The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by .

Additionally, the company has been featured of the fastest-growing privately held U.S. companies.

Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at , by telephone at (888) 345-5509, and at leading retailers including Target and Walmart.

Connect with Consumer Cellular on , , and .

for tutorials, features, applications, and company news.


 

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)
 

Minimum Salary: $138,600

Maximum Salary: $200,550

This information reflects the anticipated base salary range for this position based on current national data.

Minimums and maximums may vary based on location.

Individual pay is based on skills, experience and other relevant factors.

Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process.

As part of our Total Rewards package, Consumer Cellular, Inc.

offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

*Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.



Pre-employment background check and drug screen is required.

Primary Location

Required Skill Profession

Computer Occupations