Technical Program Manager, eero Software and Services

Job description

Description
At eero, our mission is to serve as the central nervous system of the home.

While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems.

As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies.

Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home.

The team at eero is looking for a Technical Program Manager to accelerate the delivery of new software products and features to serve our customers.

This individual will focus on projects and products spanning multiple cross-functional engineering and business teams, with the opportunity to make an impact for our customers spanning retail, B2B, infrastructure, data, and third party partners.

Key job responsibilities
What you'll do:
- Assist product managers, software development managers, and technical leads in building accurate product roadmaps that account for cross-team dependencies and minimize delays.

- Work closely with project stakeholders to understand their schedule, cost, functionality, product success and quality requirements.

Ensure these are clearly documented and communicated back to stakeholders and any teams involved in the product development process.

- Maintain and communicate the cross-team project schedule.

Collect, analyze, and report metrics that clearly and accurately reflect progress against planned goals and deliverables.

- Lead and manage technical deep dives such as requirements definitions, UX design, product overviews or strategy narratives aimed at both internal and external partners to build buy-in and to evangelize new product development.

- Maintain Jira projects, create Confluence pages with project execution plans, and contribute to drafting product specifications.

- Ensure that schedule changes are tracked and communicated efficiently to the right people at the right cadence, e.g., regular weekly status reports, daily updates during critical periods, conference calls for urgent issues, etc.

- Lead post-project retrospectives that maximize learning.

Ensure that appropriate improvements are incorporated into our development processes.

About the team
The Software and Services team at eero builds products and services that drive core customer experiences.

It spans a broad set of stakeholders that could include retail customers, technicians, CX Support Agents, Internet Service Providers, third party partnerships, vendors, and internal eero teams.

Interested in exploring career opportunities with eero?

Visit our careers page to view all open positions:
https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country%5B%5D=US&keyword%5B%5D=eero
Basic Qualifications
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.

Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Required Skill Profession

Other General