Role Overview
The NWN Carousel Program Manager (PGM) is responsible for managing all IT based business solutions projects sold to medium and large accounts in the Enterprise, Commercial, State and Local, and K-12 verticals.
Scope of Role Responsibilities
The scope of essential job responsibilities includes but is not limited to:
Manage a project portfolio, maintaining 80% utilization.
Responsible for driving project and portfolio success: Maintaining high customer satisfaction while keeping projects on schedule and within budget. Manage and coordinate all activities of project personnel and shared corporate resources to ensure projects progress on schedule and within budget.
Follow the NWNC Project Management delivery methodology including but not limited to:Facilitate project kickoff meetings.Develop and maintain detailed project plans.Monitor, measure, and report on project progress to management and clients.Coordinate development and approval of the business and technical requirements documentation, client deliverables, and project artifacts.Forecast appropriately, manage risk, and escalate project challenges accordingly.Conduct formal closure on all engagements. The scope of additional job responsibilities includes but is not limited to:
Understand and articulate all NWNC service offerings and capabilities. Represent NWNC with contractors, suppliers, customers, departments, and other parties as required. Other responsibilities as assigned. Qualifications
Role Qualifications and Requirements
The successful candidate for this position will meet these minimum requirements:
Must have Genesys experience. Must have experience running complex contact center projects. Bachelor's Degree or equivalent work experience. Knowledge of project management best practices (PMBOK traditionally). PMP Certification. Business Analyst type experience candidate with the ability to collect and develop business and technical requirements. 10+ years of experience with IT project management experience. 10+ years of experience developing project plans including a project plan that includes the charter, scope, project management approach, management plans, communication plans, resource needs, statement of work, cost estimates, and schedule. 10+ years of experience working with cross-functional teams and staff of all levels. Advanced level experience reorganizing large or complex projects into master and sub projects, while optimizing resource utilization. Ability to mentor and train other PMO members on the PMO processes. Competence to lead other Project Manager’s on larger or multiple engagements as central point of contact and escalation point. Demonstrated ability to manage multiple competing priorities. Excellent problem solving and negotiation skills. Exceptional client facing communications and presentation skills.