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Urgent! Technical Provisioning Administrator Job Opening In us – Now Hiring Alvaria

Technical Provisioning Administrator



Job description

From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement  software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.

Our solutions simplify and improve the customer and agent experience.

Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences.

Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.

Make a Difference

Our people define who we are.

The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world.

They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customers.

If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you.

At ALVARIA, you’ll work with smart and motivated people to make a difference for the companies we serve.

General Scope & Summary

ESSENTIAL FUNCTIONS

  • Identify, troubleshoot, and resolve VoIP problems on our global network.
  • Work with carriers to track down and resolve carrier related issues.

  • Maintain internal provisioning systems.

  • Provision numbers to the appropriate accounts/applications based on request.
  • Submit respOrg request Document and improve Carrier process.

  • Manage DID and TFN routing through our various carriers.
  • Assist customers with SMS campaign registration.
  • EDUCATION AND EXPERIENCE

  • Past Telecom experience required.

  • Previous experience managing toll-free respOrg SMS platform required.

  • Voice troubleshooting required.

  • Experience with SIP and RTP preferred.

  • Experience with A2P SMS campaign registrations preferred.
  • Ability to work in a fast-paced environment and multi-task workload independently.

  • Strong problem-solving and communication skills Participation in on call rotation providing on-call support required


  • Required Skill Profession

    Other Management Occupations



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      Unlock Your Technical Provisioning Potential: Insight & Career Growth Guide


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      • 7. Obeying United States laws and regulations
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      Alvaria interview tips for Technical Provisioning Administrator

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