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Urgent! Technical Service Advisor Job Opening In Brookfield – Now Hiring MilwaUKee Tool



Job description

Job Description:

As a Milwaukee Technical Service Advisor, you will:

  • Join a team of associates motivated to deliver positive end user support experiences

  • Provide exceptional customer support that increases loyalty and creates Milwaukee brand advocates

  • Identify and implement tools & processes to drive support improvements

Duties and Responsibilities:

  • Providing phone, email and written support for Milwaukee products and services.

  • Developing reference tools and training in support of new product launches

  • Contributing to Milwaukee's internal knowledgebase and external-facing service & support tools

  • Developing & maintaining product, service and procedural reference files in a shared, digital library

  • Supporting inquiries relative to product applications, complaints, warranty, service adjustments, quotations, literature requests, etc.

  • Coordinating no charge replacements, factory servicing or other adjustments to drive customer satisfaction and retention

  • Engaging appropriate personnel to address engineering application requirements and liability concerns

  • Communicating concerns on defective parts, workmanship or design discrepancies to the appropriate Product Teams and/or Quality Engineering staff

  • Reporting on field difficulties in servicing or troubleshooting of products; Issue Field Product Reports to Quality Engineering on frequent or unique product failure/defects

  • Working with Milwaukee Customer Care, Service, Sales, Marketing, Engineering & Quality teams as required to resolve customer inquiries and drive improvements

Education and Experience Requirements

  • A great communicator that is focused on delivering a world-class customer care experience

  • Excellent problem-solving skills with strong technical and mechanical aptitude

  • Experience in providing mobile and software technical support and troubleshooting

  • Knowledge of power tools, how they work, what they're used for and how to troubleshoot & service

  • Capability to utilize CAD drawings and Service Price Lists to resolve customer inquiries

  • An ability to listen to customers, interpret their needs, and provide required support

  • Excellent time management, multi-tasking and organizational skills

  • Exceptional service & support quality in a fast-paced environment

  • Ability to use a variety of software tools to research, reference and resolve inquiries

  • 3+ years of experience in Customer Service, Technical Support or related field

  • High school diploma or equivalent education

  • Fluent in English (proficiency in Spanish desired)

  • Ability to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus, Train, & etc.)


Required Skill Profession

Other Installation, Maintenance, And Repair Occupations



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    Unlock Your Technical Service Potential: Insight & Career Growth Guide


  • Real-time Technical Service Jobs Trends in Brookfield, United States (Graphical Representation)

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  • The Work Culture

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    • 7. Obeying United States laws and regulations
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  • Interview Tips for Technical Service Advisor Job Success
    Milwaukee Tool interview tips for Technical Service Advisor

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    Before the Interview:
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    • Other Openings
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