Urgent! Technical Service Manager Job Opening In Washington – Now Hiring Terminix
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.
We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries.
We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to protect people, enhance lives, and preserve the planet.
Reports To
Market Technical Director
Key Relationships
Regional Directors, Branch Managers, Operations Managers
National Account Executives
Strategic Account Managers
Product & Innovation Managers
SHE Regional Managers
Service Quality Managers
Job Summary
Subject matter expert in pest control strategies for specified market segment/s and LOBs, responsible for developing, and supporting Operations with implementation of best of breed service delivery protocols and processes.
Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, and development of corrective action plans.
Coaches and develops pest control knowledge and acumen of Operations leaders to enable development and coaching of Technicians.
Key Performance Indicators
ESR Rate
Claims Rate
Escalation Rate
Material Usage/FSP Compliance Rate
Material Cost Revenue %
CVC
NPS
Customer Retention
Colleague Retention
Principal Duties and Responsibilities
Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met
Works collaboratively with Branch leaders to resolve service quality issues, coaches and develops Branch leaders pest management competency and ability to coach and develop front line Technicians and sales colleagues.
Develops action plans and SMART goals to improve service quality.
Monitors, coaches, and assists Branch leaders in execution of action plans and issue resolution.
Drives technical improvement to protocols, and service delivery processes to improve customer retention, operational efficiency, financial performance, and colleague retention
Identifies projects to drive improvements and innovation including people, process, and technology-related projects
Gives input on technical standards and standard operating procedures based on specific expertise to support service delivery excellence in the field
Recommends projects to drive and incorporates industry-leading practices and develops cutting edge, best of breed practices to enable strong business performance
Advise and support sales teams in business acquisition, building business relationships, and providing continuous improvement input (processes, data management, product/service) to improve the customer experience.
Participates in industry and market segment trade associations, conferences and symposiums to advance the state of the industry and the drive Rentokil Termimix leadership and demonstration of competency and expertise
Develops publications and presentations to support sales and marketing initiatives.
CANDIDATE SUMMARY
Required Experience
Experience
Four year college biological science degree in entomology or related sciences is preferred, but not required.
Board Certified Entomologist (BCE) or ACE preferred
A minimum 5 yrs.
of related structural pest management experience required.
2 years+ of Structural Pest Management field experience
1 years+ management experience required
Skills
Strong project management skills
Strong change management skills
Written and verbal communication skills, including delivery of formal presentations
Quantitative and qualitative analytical skills
Required Leadership Traits and Characteristics
Thinks commercially, acts with urgency and competency
Excellent communication skills both written and verbal to collaborate with others under time sensitive conditions.
Apply excellent leadership, interpersonal, and communication skills, including the ability to quickly and efficiently troubleshoot problems in a diverse and challenging environment.
Integrity, self-awareness, respect, empathy, and gratitude
Continuous learner with ability to flex their influence while communicating and delegating effectively
Ability and desire to listen and learn from colleagues and ability to empower and motivate teams to create and innovate.
Formal Education, Qualifications or Training
Board Certified Entomologist (BCE) or ACE
2 years+ of Structural Pest Management field experience
1 years+ management experience required
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
Incumbent is required to have:
Incumbent will be subject to:
Base Pay Range
Yearly: $82,800.00 - $126,500.00While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience.
Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity.
We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within.
We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer.
All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
✨ Smart • Intelligent • Private • Secure
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Unlock Your Technical Service Potential: Insight & Career Growth Guide
Real-time Technical Service Jobs Trends in Washington, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Service in Washington, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 143791 jobs in United States and 965 jobs in Washington. This comprehensive analysis highlights market share and opportunities for professionals in Technical Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Terminix is currently hiring and seeking a Technical Service Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Service Manager Jobs Washington.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Terminix adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Service Manager Jobs United States varies, but the pay scale is rated "Standard" in Washington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Service Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Technical Service Manager interview at Terminix, research the company, understand the job requirements, and practice common interview questions.
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