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Technical Service Representative - Electromechanical Job Opening In WaUKesha – Now Hiring Generac Power Systems


Job description

**We are Generac, a leading energy technology company committed to powering a smarter world.**

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation.

From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

The Technical Service Representative I - Electromechanical is responsible for providing technical assistance and authorizing warranty repairs (including sending parts) to our authorized dealer network.

Under general supervision with some guidance from Supervisor and higher level TSRs. Assist customers with questions, requests, and issues.

Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution.

Set groundwork for escalated cases.

**_*This is not a remote role, the ideal candidate will need to be located in Wisconsin, due to this position being on-site and reporting into our Waukesha Headquarters*_**

**Major Responsibilities**

+ Answer inbound calls and respond to emails from Dealer Technicians and answer standard questions over the phone
+ Provide accurate, timely, and descriptive notes during calls
+ Assist Dealer Technicians with remote diagnostic tools
+ Follow established diagnostic techniques to troubleshoot installed systems
+ Gather and prepare documentation regarding product failure and improvement
+ Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically

**Minimum Job Requirements**

+ Associates degree or equivalent experience in relevant technical field

**Preferred Qualifications:**

+ Bachelor’s Degree
+ Bilingual Spanish

**Knowledge / Skills / Abilities**

+ Basic understanding of mechanical and electrical (AC/DC) fundamental theory
+ Excellent Customer Service skills
+ Ability to communicate verbally and in writing in a professional manner
+ Active listening skills
+ Ability to remain calm in high-stress situations
+ Working knowledge of Microsoft office suite
+ Ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience
+ Trouble-shooting skills

**Physical Demands** : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.

The employee is regularly required to stand and walk.

On occasion the incumbent may be required to stoop, bend or reach above the shoulders.

The employee must occasionally lift up to 25 - 50 pounds.

Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.

Occasional travel.

_“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”_

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation.

From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives.

Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team.

Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success.

Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.


Required Skill Profession

Other General


  • Job Details

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Unlock Your Technical Service Potential: Insight & Career Growth Guide


Real-time Technical Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Service in Waukesha, United States, highlighting market share and opportunities for professionals in Technical Service roles.

143791 Jobs in United States
143791
92 Jobs in Waukesha
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Download Technical Service Jobs Trends in Waukesha and United States

Are You Looking for Technical Service Representative Electromechanical Job?

Great news! is currently hiring and seeking a Technical Service Representative Electromechanical to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Generac Power Systems adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Technical Service Representative Electromechanical Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Waukesha. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Service Representative Electromechanical?

Key qualifications for Technical Service Representative Electromechanical typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Technical Service Representative Electromechanical, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Service Representative Electromechanical Job Success

Generac Power Systems interview tips for Technical Service Representative   Electromechanical

Here are some tips to help you prepare for and ace your Technical Service Representative Electromechanical job interview:

Before the Interview:

Research: Learn about the Generac Power Systems's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Service Representative Electromechanical interview at Generac Power Systems, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Generac Power Systems's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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