Job Description
We are seeking a qualified Technical Support Specialist with a foundational knowledge of electricity and manufacturing.
The ideal candidate will be responsible for providing exceptional customer support and will be comfortable walking customers through troubleshooting processes.Shift and Compensation
Pay Range: $ $22 per hour, depending on qualificationsHours: 7:30am-4pmJob Duties
- Assist customers by guiding them through troubleshooting steps over the phone or via email.- Collaborate with partner companies to coordinate repairs and service requests.- Manage the shipping of parts and materials to customers and repair teams.- Conduct follow-up calls to ensure customer satisfaction and confirm successful resolution of issues. mechanically inclined, speak intelligently and clearly, be able to read wiring diagrams, and be self-motivatedwalking customers and service through trying to fix any issue they are having with the steamerBackground Profile
Understanding of electrical systems and manufacturing processes.- Strong communication and problem-solving skills.- Ability to manage multiple tasks efficiently.- Previous experience in a technical support or customer service role is a plus. - 2-3 years customer service experiencethis company do not currently have insurance.#Fort Wayne