Technical Service Analyst: (Bachelors degree or 2-3 years experience):
By coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote accessResponsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnelProvides case status updates to management and end-usersSupports and maintains effective relationships with usersDevelops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT supportWorks on problems of moderate scope where analysis of situations or data requires a review of identifiable factorsExercises judgment within defined procedures and practices to determine appropriate action.Experience providing face to face support to a corporate customer baseRequired Experience Supporting
Microsoft O365 SuiteVPN-Remote ConnectivityMobile Device ManagementActive DirectoryWhat We Offer
Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal daysComprehensive Medical, Dental and Vision coverage from your first day of employmentFinancial and professional development support for CPA candidates and membersEmployee stock ownership and RRSP matching programsLifestyle rewards programFlexible work optionsPerformance driven organization with many opportunities for advancementAnd more!