Technical Support Administrator II

Job description

AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services.

With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.
As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:

+ Health, Dental and Vision Insurance
+ Health Savings Account contributions
+ 401k with company match
+ Company paid life insurance
+ Long Term Disability
+ Dependent Life Insurance
+ Accidental Death & Dismemberment Insurance
+ Wellness programs
+ Paid Holidays
+ Paid vacation
+ Weekly direct payroll deposits
+ Tuition Reimbursement Program
+ Employee Assistance Program

**_Position Summary_**

**The** **Technical Support Administrator II** **maintains and supports all information systems services from a client endpoint and server system scope.

This includes individual client incident management and resolution, system incident management and resolution as assigned server administration, and virtual client/server application delivery service administration.

Additional responsibilities include backup/recovery services, high availability, disaster recovery maintenance, and incident response, and clear professional documentation.**

**_Essential Duties and Responsibilities (_** **_include the following.

Other duties may be assigned._** **_)_**

**Maintenance and support of endpoint client machines and services, including cloud and on-premises.

Maintenance and support of systems infrastructure as assigned, including hardware infrastructure, VMware virtual machines, Microsoft Windows servers, and Citrix XenApp.**

**Collaborate with network and system administrators to identify performance, capacity needs, and resiliency, particularly regarding endpoint client machines and services.**

**Collaborate with IT staff in the evaluation of new software and hardware systems.**

**iSeries support and troubleshooting (including printer and application-level support)**

**Help design and manage the enterprise's information systems backup/recovery and disaster recovery plans.**

**Ability to administer and maintain 3** **rd** **party solutions related to the enterprise's operation and support.**

**Management of IT Assets: endpoint, server, and network equipment.**

**Security patching of endpoint devices and ensuring equipment is at proper security levels**

**_Supervisory Responsibilities_**

**None**

**_Competencies_**

**To perform the job successfully, an individual should demonstrate the following competencies:**

**Business Acumen - Understand business implications of decisions; Demonstrates knowledge of market and competition and how emerging information technologies support business strategy and impact the industry in general.**

**Professional Development -** **Maintains up-to-date knowledge of available and emerging Information Systems technologies through professional reading and training.**

**Conflict Resolution - Encourages open communications; Confronts difficult situations; Maintains objectivity; Keeps emotions under control; Uses negotiation skills to resolve conflicts.**

**Impact & Influence - Pursues and wins support for ideas; Displays ability to influence critical decision-makers; Works** **with interdepartmental administrative staff to ensure performance and reliability service levels are maintained; Seeks win-win solutions to conflict.**

**Relationship Building - Builds rapport up, down, and across the organization; Establishes collaborative relationships to achieve objectives; Develops network of professional contacts; Displays empathy and tolerates diverse viewpoints.**

Pay Range: - , General Benefits:
**Job Requirements**

**_Qualifications_**

**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements below represent the required knowledge, skill, and/or ability.**
**2-3 years of experience implementing and maintaining information systems in a multi-site enterprise environment, including client-level support.**
**Knowledge of Microsoft Technologies, including Windows Desktop and Server OS.**
**Knowledge of VMware and Citrix technologies is a plus.**
**Knowledge of iSeries (IBM I, AS400) server technologies is a plus.**
**Experience with backup/recovery procedures and disaster recovery response protocols.**

**_Education and/or Experience_**

**BS degree in Computer Science, Information Systems, or related field and 1** **to 3 years of systems administration experience or at least five years of experience in a multisite virtual systems environment with escalating responsibility for maintaining enterprise-class systems and storage solutions.**
**Professional certification in relevant disciplines a plus (e.g., Citrix, VMware, Windows)**

**_Other Qualifications_**

**Excellent communication skills.**
**Strong customer service skills and ability to build professional relationships.**
**Solid teamwork and interpersonal skills - able to work alone or with a team.**
**Capable of dealing effectively with change.**
**Extremely well organized.**
**A highly motivated individual who can work in a fast-paced environment.**
**Ability to participate** **in the analysis and/or resolution of IT and business issues.**
**Ability to travel either by ground or air to perform job duties.**
**Ability to work weekends as required and provide rotating on-call support.**
**Physical Demands - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.**

**While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move network equipment alone or with assistance.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.**

**Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.**

**Category:** Information Services

Required Skill Profession

Other General