Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Technical Support Analyst 2.
United States Jobs Expertini

Urgent! Technical Support Analyst 2 Job Opening In Richmond – Now Hiring Novalink Solutions LLC

Technical Support Analyst 2



Job description


Top Technical Skills

  • Helpdesk Support & Ticketing Systems
    Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
  • Hardware & Software Troubleshooting
    Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
  • Telecom & Mobile Device Management
    Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
  • Application Installation & Configuration
    Experience installing and configuring software applications across various systems.
  • Inventory & Asset Management
    Maintains accurate records of IT assets and supports inventory reconciliation.




Soft Skills & Professional Strengths

  • Customer Service & Communication
    Strong ability to communicate technical information clearly to non-technical users across all staff levels.
  • Team Collaboration
    Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
  • Problem Solving & Escalation Management
    Capable of resolving issues independently and escalating appropriately when necessary.
  • Reporting & Documentation
    Prepares weekly reports and maintains detailed documentation of support activities and procedures.
  • Training & User Support
    Provides training and guidance to end users and staff on IT systems and processes as needed.


Requirements

Skill
Required / Desired
Amount
of Experience
Telecommunications skills (POTS lines, VoIP, and cell)
Nice to have
 
 
A/V Systems Support
Nice to have
 
 
Helpdesk - Accurately log and resolve tickets.

Serve as a point of contact.

Escalate when necessary
Required
2
Years
Customer Oriented and Team Player
Required
3
Years
Computer diagnostics and remediation
Required
3
Years
Strong ability to effectively communicate
Required
3
Years
Additional duties as needed.
Required
 
 




Required Skill Profession

Computer Occupations



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Technical Support Potential: Insight & Career Growth Guide


  • Real-time Technical Support Jobs Trends in Richmond, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Richmond, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 60174 jobs in United States and 345 jobs in Richmond. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Technical Support Analyst 2 Job?

    Great news! is currently hiring and seeking a Technical Support Analyst 2 to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Novalink Solutions LLC adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
  • What Is the Average Salary Range for Technical Support Analyst 2 Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Richmond. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Technical Support Analyst 2?

    Key qualifications for Technical Support Analyst 2 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Technical Support Analyst 2?

    To improve your chances of getting hired for Technical Support Analyst 2, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Technical Support Analyst 2 Job Success
    Novalink Solutions LLC interview tips for Technical Support Analyst 2

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Novalink Solutions LLC's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Technical Support Analyst 2 interview at Novalink Solutions LLC, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Novalink Solutions LLC's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Technical Support Analyst 2 Positions

    Setting up job alerts for Technical Support Analyst 2 is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!