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Technical Support Analyst 2 Job Opening In Richmond – Now Hiring Novalink Solutions LLC


Job description


Top Technical Skills

  • Helpdesk Support & Ticketing Systems
    Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
  • Hardware & Software Troubleshooting
    Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
  • Telecom & Mobile Device Management
    Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
  • Application Installation & Configuration
    Experience installing and configuring software applications across various systems.
  • Inventory & Asset Management
    Maintains accurate records of IT assets and supports inventory reconciliation.




Soft Skills & Professional Strengths

  • Customer Service & Communication
    Strong ability to communicate technical information clearly to non-technical users across all staff levels.
  • Team Collaboration
    Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
  • Problem Solving & Escalation Management
    Capable of resolving issues independently and escalating appropriately when necessary.
  • Reporting & Documentation
    Prepares weekly reports and maintains detailed documentation of support activities and procedures.
  • Training & User Support
    Provides training and guidance to end users and staff on IT systems and processes as needed.


Requirements

Skill
Required / Desired
Amount
of Experience
Telecommunications skills (POTS lines, VoIP, and cell)
Nice to have
 
 
A/V Systems Support
Nice to have
 
 
Helpdesk - Accurately log and resolve tickets.

Serve as a point of contact.

Escalate when necessary
Required
2
Years
Customer Oriented and Team Player
Required
3
Years
Computer diagnostics and remediation
Required
3
Years
Strong ability to effectively communicate
Required
3
Years
Additional duties as needed.
Required
 
 



Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Richmond, United States, highlighting market share and opportunities for professionals in Technical Support roles.

92792 Jobs in United States
92792
540 Jobs in Richmond
540
Download Technical Support Jobs Trends in Richmond and United States

Are You Looking for Technical Support Analyst 2 Job?

Great news! is currently hiring and seeking a Technical Support Analyst 2 to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Novalink Solutions LLC adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Technical Support Analyst 2 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Richmond. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Analyst 2?

Key qualifications for Technical Support Analyst 2 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Analyst 2 Job Success

Novalink Solutions LLC interview tips for Technical Support Analyst 2

Here are some tips to help you prepare for and ace your Technical Support Analyst 2 job interview:

Before the Interview:

Research: Learn about the Novalink Solutions LLC's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Analyst 2 interview at Novalink Solutions LLC, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Novalink Solutions LLC's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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