Technical Support Analyst

Job description

Location: Binghamton, NY Category: Professional Posted On: Tue Oct 21 2025 Job Description:
Budget Title: Lead Programmer/Analyst (SL-3)

Salary: Commensurate with experience

Binghamton University's Information Technology Services is seeking an experienced, energetic, engaging, and collaborative individual to join our Technical Support team that provides hardware, software, and peripheral support to the Binghamton University community.

This individual will work closely with the Department of Mathematics and Statistics and serve as their primary Technical Support Analyst.

The Technical Support Analyst must be able to work independently of direct supervision with a diverse, cross-functional group of professionals, faculty, and students to support all in the pursuit of academic excellence within a premier University environment.

The Technical Support Analyst reports to the Main Campus Technical Support Manager and collaborates closely with Technology Support Services, other ITS teams, campus staff, and external vendors.

The Technical Support Analyst will:


+ Provide hardware and software support for university-owned devices (computers, mobile devices, copiers, monitors, and printers) including installation, configuration, upgrading, troubleshooting, and repair.

+ Diagnose and resolve basic and complex problems; perform triage and escalate unresolved problems to groups within ITS when appropriate.

+ Transfer data, map network drives, assist with faculty and staff email accounts and install new computers and applications.

+ Assist with basic web server support.

+ Research, recommend, and implement hardware and software purchases and configurations to meet user needs and to help ensure compatibility with university systems and architecture.

+ Use the ITSM system (TeamDynamix) to thoroughly document incidents and resolutions.

+ Use desktop management tools to streamline support and device management.

+ Maintain fluency in new technologies that are used at Binghamton University.

+ Provide flexible, patient, and creative solutions to issues as they arise.

+ Competence, timeliness, quality, and excellence are characteristics the individual must provide.

+ Must be able to maintain data confidentiality and compliance with regulatory requirements (FERPA, HIPAA, etc.)

+ Work schedule will fluctuate based on the academic calendar.


Job Requirements:

+ Associate's degree (or higher)

+ Minimum of two years' work experience in technical support or instructional technology support

+ Experience installing and supporting current and legacy versions of Windows and macOS

+ Experience in troubleshooting and installing computer hardware

+ Effective oral and written communication skills, with the ability to explain technical issues to both technical and non-technical audiences.

+ Ability to travel to offices and perform physical tasks such as lifting up to 30 pounds, reaching, bending, kneeling, crawling, or working in small spaces

+ Ability to work effectively with a diverse community of faculty, staff, and students


Preferred:


+ Bachelor's degree

+ Four or more years of experience collaborating across multiple teams and departments in a large organization

+ Apple, Dell, Microsoft, or Linux Certifications

+ Experience supporting smartphones and tablets including installing/configuring apps and troubleshooting connectivity issues

+ Experience with basic linux server maintenance including user/permissions management, routine updates, and security patching

+ Experience maintaining web services including basic htm

+ Familiarity with higher education or research environments.

+ Experience with Desktop Management products (e.g., JAMF, SCCM

+ Experience with ITSM tools such as TeamDynamix


Visa sponsorship is not available for this position.

If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.

Additionally, please note that Binghamton University is not an E-Verify employer.

Additional Information:
Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.

If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed To the Search Committee.

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:
https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer.

It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates.

This requirement extends to employment and admission.

Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR).

Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here (https://www.binghamton.edu/diversity-equity-inclusion/policies-and-procedures/title-ix-.html) .

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form (https://docs.google.com/forms/d/e/1FAIpQLSfL3zD9n76Ma5icv9N-xdvrVyU3kuaMxgW1-L2Syi-uwPGw2Q/viewform) .

Required Skill Profession

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