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Urgent! Technical Support Analyst Job Opening In Brentwood – Now Hiring Conexess Group, LLC

Technical Support Analyst



Job description


Our history:
From our start in , Conexess has established itself in markets, employing nearly + individuals nationwide.

Operating in over states, our client base ranges from Fortune / companies to mid-small range companies.

For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record



Who We Are:

Conexess is a full-service staffing firm offering contract, contract-to-hire, and direct placements.

We have a wide range of recruiting capabilities, from help desk technicians to CIOs. We are also capable of offering project-based work.

POSITION SUMMARY:



The Technical Support Analyst provides exceptional technical support to employees across the organization, handling both remote and in-office technology needs.

This position serves as a key point of contact for technical issue resolution, device setup and troubleshooting, and end-user support.

The role requires strong technical knowledge, excellent customer service skills, and the ability to work effectively in a fast-paced environment.

The ideal candidate will combine technical expertise with clear communication skills to deliver high-quality IT support services.





ESSENTIAL FUNCTIONS:

  • Respond to and resolve technical support tickets in a timely manner according to established SLAs
  • Provide remote and in-person troubleshooting for hardware, software, and network issues
  • Set up and configure workstations, mobile devices, and peripherals for new and existing employees
  • Assist with white glove support services for executive leadership when required
  • Create and maintain accurate documentation of technical solutions and processes
  • Update the Configuration Management Database (CMDB) with accurate device and configuration information
  • Collaborate with other IT teams to escalate and resolve complex technical issues
  • Assist with the deployment and maintenance of software applications
  • Provide support for audio/visual equipment during meetings and presentations
  • Participate in on-call rotation to support after-hours technical emergencies
  • Support Microsoft applications and services for end users
  • Contribute to knowledge base articles and support documentation
  • Assist with user account management and access control
  • Participate in IT projects and initiatives as assigned


  • KNOWLEDGE, SKILLS & ABILITIES:



    The requirements listed below are representative of the knowledge, skills and/or abilities required.





    TECHNICAL SKILLS
  • Proficiency in Windows and Mac operating systems troubleshooting and support
  • Experience with mobile device configuration and troubleshooting (iOS, Android)
  • Knowledge of basic network concepts and troubleshooting techniques
  • Proficiency in Microsoft applications and services
  • Familiarity with remote desktop software and VPN technologies
  • Understanding of basic security practices and endpoint protection
  • Experience with ticketing systems and IT service management platforms, particularly ServiceNow
  • Knowledge of audio/visual equipment setup and troubleshooting
  • Ability to configure and troubleshoot various hardware peripherals
  • Understanding of cloud services and SaaS applications
  • Basic knowledge of Active Directory and user account management
  • PROBLEM-SOLVING SKILLS
  • Ability to diagnose and resolve technical issues methodically
  • Skill in researching solutions for unfamiliar problems
  • Capacity to prioritize multiple support requests based on urgency and impact
  • Creative thinking to develop workarounds when standard solutions aren't effective
  • Ability to recognize patterns in recurring issues
  • Understanding of when to escalate issues to specialized teams
  • INTERPERSONAL SKILLS
  • Exceptional customer service orientation with empathy for user frustrations
  • Strong active listening skills to accurately identify user needs
  • Clear verbal communication skills for explaining technical concepts to non-technical users
  • Professional written communication for ticket updates and user instructions
  • Patience when dealing with varying levels of technical proficiency
  • Ability to remain calm and composed during high-pressure situations
  • Teamwork and collaboration with other technical support staff
  • OPERATIONAL SKILLS
  • Strong organizational and time management abilities
  • Attention to detail in documentation and problem resolution
  • Ability to follow established processes and procedures
  • Self-motivation and initiative to pursue solutions independently
  • Adaptability to changing priorities and technologies
  • Basic project management skills for handling multiple tasks
  • Commitment to continuous learning and skill development
  • DESIRED EDUCATION AND EXPERIENCE
  • Associate's degree in Computer Science, Information Technology, or related field (Bachelor's degree preferred)
  • - years of experience in technical support or help desk roles
  • Experience supporting both in-office and remote employees
  • Healthcare industry experience is a plus
  • Experience with Microsoft , Windows and Mac operating systems, and mobile device support
  • Familiarity with healthcare compliance requirements (HIPAA)
  • Previous experience using ServiceNow or similar ITSM platforms
  • Experience providing technical support in a corporate environment
  • CERTIFICATIONS
  • CompTIA A+ certification preferred
  • Microsoft certification (s) a plus
  • ITIL Foundation certification a plus
  • LI-NW


    Required Skill Profession

    Computer Occupations



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