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Technical Support Analyst Job Opening In Brentwood – Now Hiring Conexess Group, LLC


Job description


Our history:
From our start in , Conexess has established itself in markets, employing nearly + individuals nationwide.

Operating in over states, our client base ranges from Fortune / companies to mid-small range companies.

For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record



Who We Are:

Conexess is a full-service staffing firm offering contract, contract-to-hire, and direct placements.

We have a wide range of recruiting capabilities, from help desk technicians to CIOs. We are also capable of offering project-based work.

POSITION SUMMARY:



The Technical Support Analyst provides exceptional technical support to employees across the organization, handling both remote and in-office technology needs.

This position serves as a key point of contact for technical issue resolution, device setup and troubleshooting, and end-user support.

The role requires strong technical knowledge, excellent customer service skills, and the ability to work effectively in a fast-paced environment.

The ideal candidate will combine technical expertise with clear communication skills to deliver high-quality IT support services.





ESSENTIAL FUNCTIONS:

  • Respond to and resolve technical support tickets in a timely manner according to established SLAs
  • Provide remote and in-person troubleshooting for hardware, software, and network issues
  • Set up and configure workstations, mobile devices, and peripherals for new and existing employees
  • Assist with white glove support services for executive leadership when required
  • Create and maintain accurate documentation of technical solutions and processes
  • Update the Configuration Management Database (CMDB) with accurate device and configuration information
  • Collaborate with other IT teams to escalate and resolve complex technical issues
  • Assist with the deployment and maintenance of software applications
  • Provide support for audio/visual equipment during meetings and presentations
  • Participate in on-call rotation to support after-hours technical emergencies
  • Support Microsoft applications and services for end users
  • Contribute to knowledge base articles and support documentation
  • Assist with user account management and access control
  • Participate in IT projects and initiatives as assigned


  • KNOWLEDGE, SKILLS & ABILITIES:



    The requirements listed below are representative of the knowledge, skills and/or abilities required.





    TECHNICAL SKILLS
  • Proficiency in Windows and Mac operating systems troubleshooting and support
  • Experience with mobile device configuration and troubleshooting (iOS, Android)
  • Knowledge of basic network concepts and troubleshooting techniques
  • Proficiency in Microsoft applications and services
  • Familiarity with remote desktop software and VPN technologies
  • Understanding of basic security practices and endpoint protection
  • Experience with ticketing systems and IT service management platforms, particularly ServiceNow
  • Knowledge of audio/visual equipment setup and troubleshooting
  • Ability to configure and troubleshoot various hardware peripherals
  • Understanding of cloud services and SaaS applications
  • Basic knowledge of Active Directory and user account management
  • PROBLEM-SOLVING SKILLS
  • Ability to diagnose and resolve technical issues methodically
  • Skill in researching solutions for unfamiliar problems
  • Capacity to prioritize multiple support requests based on urgency and impact
  • Creative thinking to develop workarounds when standard solutions aren't effective
  • Ability to recognize patterns in recurring issues
  • Understanding of when to escalate issues to specialized teams
  • INTERPERSONAL SKILLS
  • Exceptional customer service orientation with empathy for user frustrations
  • Strong active listening skills to accurately identify user needs
  • Clear verbal communication skills for explaining technical concepts to non-technical users
  • Professional written communication for ticket updates and user instructions
  • Patience when dealing with varying levels of technical proficiency
  • Ability to remain calm and composed during high-pressure situations
  • Teamwork and collaboration with other technical support staff
  • OPERATIONAL SKILLS
  • Strong organizational and time management abilities
  • Attention to detail in documentation and problem resolution
  • Ability to follow established processes and procedures
  • Self-motivation and initiative to pursue solutions independently
  • Adaptability to changing priorities and technologies
  • Basic project management skills for handling multiple tasks
  • Commitment to continuous learning and skill development
  • DESIRED EDUCATION AND EXPERIENCE
  • Associate's degree in Computer Science, Information Technology, or related field (Bachelor's degree preferred)
  • - years of experience in technical support or help desk roles
  • Experience supporting both in-office and remote employees
  • Healthcare industry experience is a plus
  • Experience with Microsoft , Windows and Mac operating systems, and mobile device support
  • Familiarity with healthcare compliance requirements (HIPAA)
  • Previous experience using ServiceNow or similar ITSM platforms
  • Experience providing technical support in a corporate environment
  • CERTIFICATIONS
  • CompTIA A+ certification preferred
  • Microsoft certification (s) a plus
  • ITIL Foundation certification a plus
  • LI-NW

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Technical Support Potential: Insight & Career Growth Guide


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    60157 Jobs in United States
    60157
    15 Jobs in Brentwood
    15
    Download Technical Support Jobs Trends in Brentwood and United States

    Are You Looking for Technical Support Analyst Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Conexess Group, LLC adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Brentwood. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Conexess Group, LLC	 interview tips for Technical Support Analyst

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