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Urgent! Technical Support Analyst II Job Opening In Madison – Now Hiring Robert Half Technology
Description
We are seeking Technical Support Specialists to join our growing global support team.
This role is focused on providing external end-user support across phone, chat, and ticketing systems.
You will work on complex issues that often require deep troubleshooting and customer service skills.
This is not a basic password reset role — calls can run 30 minutes or longer as you help solve real technical challenges.
You will be part of a 24/7 support operation, collaborating with a team spread across the U.S. and internationally.
This position offers the opportunity to make a real impact with end users while developing your technical and customer service expertise.
Key Responsibilities
+ Provide external end-user technical support via phone, chat, and ticketing systems (ZenDesk, Genisis).
+ Resolve 25–35 tickets per week, including 2nd/3rd tier issues.
+ Troubleshoot network and product-specific issues, ensuring timely and accurate resolutions.
+ Deliver exceptional customer service, guiding end users with patience and professionalism.
+ Document technical issues and resolutions clearly and accurately.
+ Multitask between calls, chats, and tickets effectively in a fast-paced environment.
+ Travel up to 25% for onsite technical projects (typically closer to 10%; may require 1–2 days’ notice).
+ Be available for on-call coverage during major incidents, staying until resolution is complete.
Qualifications
Required:
+ 2+ years of technical support experience.
+ Strong background in network support (specific to products and systems).
+ Excellent customer service skills working with external end users.
+ Outstanding communication and documentation abilities.
+ Experience with product support, ideally external customer-facing.
Preferred:
+ Net+ training or certification.
+ ITIL, A+, or related technical schooling.
+ Experience with network-related troubleshooting and support tools.
Schedule & Work Conditions
+ Schedule: Sunday–Thursday or Tuesday–Saturday.
+ Coverage: 9-hour day with 1-hour lunch; core coverage 7 AM–7 PM CST.
+ On-call duty: Must remain until resolution if major incidents occur.
Requirements • Minimum of 2 years of experience in technical support roles.
• Proficiency in network support, including troubleshooting related to products and systems.
• Strong customer service skills, particularly in working with external end users.
• Excellent communication and documentation skills.
• Experience in product support for external customers.
• Preferred qualifications include Net+ certification or training, A+ certification, or related technical education.
• Familiarity with network troubleshooting tools and methodologies.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed.
We provide access to top jobs, competitive compensation and benefits, and free online training.
Stay on top of every opportunity - whenever you choose - even on the go.
Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States.
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half.
An Equal Opportunity Employer.
M/F/Disability/Veterans.
By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Madison, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Madison, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 60386 jobs in United States and 273 jobs in Madison. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Robert Half Technology is currently hiring and seeking a Technical Support Analyst II to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Analyst II Jobs Madison.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Robert Half Technology adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Analyst II Jobs United States varies, but the pay scale is rated "Standard" in Madison. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Analyst II typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Analyst II interview at Robert Half Technology, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Robert Half Technology's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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