Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Technical Support Analyst II.
United States Jobs Expertini

Urgent! Technical Support Analyst II Job Opening In Madison – Now Hiring Robert Half Technology

Technical Support Analyst II



Job description

Description
We are seeking Technical Support Specialists to join our growing global support team.

This role is focused on providing external end-user support across phone, chat, and ticketing systems.

You will work on complex issues that often require deep troubleshooting and customer service skills.

This is not a basic password reset role — calls can run 30 minutes or longer as you help solve real technical challenges.

You will be part of a 24/7 support operation, collaborating with a team spread across the U.S. and internationally.

This position offers the opportunity to make a real impact with end users while developing your technical and customer service expertise.


Key Responsibilities

+ Provide external end-user technical support via phone, chat, and ticketing systems (ZenDesk, Genisis).

+ Resolve 25–35 tickets per week, including 2nd/3rd tier issues.

+ Troubleshoot network and product-specific issues, ensuring timely and accurate resolutions.

+ Deliver exceptional customer service, guiding end users with patience and professionalism.

+ Document technical issues and resolutions clearly and accurately.

+ Multitask between calls, chats, and tickets effectively in a fast-paced environment.

+ Travel up to 25% for onsite technical projects (typically closer to 10%; may require 1–2 days’ notice).

+ Be available for on-call coverage during major incidents, staying until resolution is complete.



Qualifications

Required:

+ 2+ years of technical support experience.

+ Strong background in network support (specific to products and systems).

+ Excellent customer service skills working with external end users.

+ Outstanding communication and documentation abilities.

+ Experience with product support, ideally external customer-facing.

Preferred:

+ Net+ training or certification.

+ ITIL, A+, or related technical schooling.

+ Experience with network-related troubleshooting and support tools.



Schedule & Work Conditions

+ Schedule: Sunday–Thursday or Tuesday–Saturday.

+ Coverage: 9-hour day with 1-hour lunch; core coverage 7 AM–7 PM CST.

+ On-call duty: Must remain until resolution if major incidents occur.




Requirements • Minimum of 2 years of experience in technical support roles.
• Proficiency in network support, including troubleshooting related to products and systems.
• Strong customer service skills, particularly in working with external end users.
• Excellent communication and documentation skills.
• Experience in product support for external customers.
• Preferred qualifications include Net+ certification or training, A+ certification, or related technical education.
• Familiarity with network troubleshooting tools and methodologies.

Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed.

We provide access to top jobs, competitive compensation and benefits, and free online training.

Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half.

An Equal Opportunity Employer.

M/F/Disability/Veterans.

By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Technical Support Potential: Insight & Career Growth Guide


  • Real-time Technical Support Jobs Trends in Madison, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Madison, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 60386 jobs in United States and 273 jobs in Madison. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Technical Support Analyst II Job?

    Great news! is currently hiring and seeking a Technical Support Analyst II to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Robert Half Technology adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
  • What Is the Average Salary Range for Technical Support Analyst II Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Madison. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Technical Support Analyst II?

    Key qualifications for Technical Support Analyst II typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Technical Support Analyst II?

    To improve your chances of getting hired for Technical Support Analyst II, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Technical Support Analyst II Job Success
    Robert Half Technology interview tips for Technical Support Analyst II

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Robert Half Technology's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Technical Support Analyst II interview at Robert Half Technology, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Robert Half Technology's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Technical Support Analyst II Positions

    Setting up job alerts for Technical Support Analyst II is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!