📍 Location: Lehi, Utah (In-Office Role)
Blancco Technology Group is proud to be the industry leader in data erasure and mobile lifecycle solutions, and we’re growing! We’re on the lookout for a bright and motivated Technical Support Analyst to join our fantastic team in Lehi, Utah.
This is an in-office position based in Lehi, so you must already live in Utah within a commutable distance to our office.
To be considered, you must also already be eligible to work in the United States.
Please note: we do not offer relocation packages or visa sponsorship for this role.
This is an amazing opportunity to grow your career in a fast-paced, supportive, and innovative environment.
At Blancco, we pride ourselves on our collaborative culture, where you’ll have the chance to develop both professionally and technically while working with cutting-edge technology and a team that genuinely enjoys working together.
Provide enterprise-level technical support to our customers across multiple platforms, including server, desktop, mobile, storage, and virtual environments, via phone, email, web, and other channels.
Diagnose, troubleshoot, and resolve a variety of technical issues with both hardware and software.
Work directly with customers to deliver a first-class support experience, always with a keen eye for detail.
Manage multiple priorities and support requests while meeting defined SLAs.
Escalate complex issues to Senior Support Engineers when needed, ensuring timely resolution.
Proactively communicate with both customers and internal teams to identify trends and prevent recurring issues.
Contribute to knowledge base improvements by developing and sharing best practice and technical content.
Support the delivery of licenses and products for US-based customers.
Strong customer service mindset with excellent communication skills.
Hands-on experience with Unix and Windows OS, storage devices, virtualization, desktops, and mobile devices.
Ability to troubleshoot and resolve basic hardware and software issues.
Familiarity with helpdesk ticketing software, ideally JIRA Service Management.
Clear and accurate written communication skills for both internal and external audiences.
Strong research skills and the ability to explain technical issues to customers in a straightforward way.
BS or Associate’s degree in IT, Computer Science, or related field (Technical College graduates also welcome).
A highly motivated team player who also thrives when working independently.
This isn’t just a job, it’s a chance to be part of something bigger.
At Blancco, you’ll join a passionate, dynamic team in a culture that values innovation, accountability, and growth.
You’ll have access to continuous training, hands-on technical exposure, and career development opportunities, all while being part of a company making a real difference in how the world manages data securely and sustainably.
If you’re ready to take the next step in your career, contribute to an amazing team, and grow with a company that’s going places, we’d love to hear from you! 🚀