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Technical Support Engineer - 2nd Shift Job Opening In Bulverde Texas – Now Hiring Futurex


Job description

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 2nd shift from 4:00 pm - 12:00 am (CT).

This position is hybrid (on-site and remote) at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.


This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions.

Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process.

This progresses into customer support and sales with Tier-1 organizations worldwide.


RESPONSIBILITIES INCLUDE:


  • Provide ongoing technical support and guidance to Futurex’s global customer base from 4:00 pm - 12:00 am CT
  • Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
  • Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data
  • Train customers on the Futurex product line and data security best practices
  • Help develop customer IT environments and provide project management services for custom initiatives
  • Write and maintain technical documentation released to the public
  • Understand industry-specific APIs and protocols used when interfacing with external systems

Requirements


REQUIREMENTS


  • 3-5 years experience in a related IT field
  • Bachelor’s degree in cybersecurity, or a technical and/or business related major
  • Broad information technology background
  • Strong communication skills
  • Strong problem-solving skills
  • Flexibility to assist in several different departments of the company


STRONGLY PREFERRED


  • Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
  • Experience with TCP/IP networking
  • Experience with multiple architectures and platforms
  • Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
  • Experience with technical support, sales, or quality assurance

Benefits


  • Competitive compensation and opportunities for advancement
  • Opportunity to travel to worldwide destinations
  • Health, dental, vision, life, and short/long-term disability insurance
  • Paid vacation, holidays, and sick leave
  • Complimentary gym membership on Bulverde campus
  • Retirement plan with employer contribution match
  • Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
  • Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

Required Skill Profession

Other General


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Bulverde, Texas, United States, highlighting market share and opportunities for professionals in Technical Support roles.

60162 Jobs in United States
60162
280 Jobs in Bulverde, Texas
280
Download Technical Support Jobs Trends in Bulverde, Texas and United States

Are You Looking for Technical Support Engineer 2nd Shift Job?

Great news! is currently hiring and seeking a Technical Support Engineer 2nd Shift to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Futurex adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Technical Support Engineer 2nd Shift Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bulverde Texas. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer 2nd Shift?

Key qualifications for Technical Support Engineer 2nd Shift typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Engineer 2nd Shift Job Success

Futurex interview tips for Technical Support Engineer   2nd Shift

Here are some tips to help you prepare for and ace your Technical Support Engineer 2nd Shift job interview:

Before the Interview:

Research: Learn about the Futurex's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer 2nd Shift interview at Futurex, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Futurex's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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