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Urgent! Technical Support Engineer Job Opening In Baton Rouge – Now Hiring MasteryPrep
Engineer Solutions that Empower Students
Are you passionate about technology, troubleshooting, and making an impact in education?
MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms.
Join a team dedicated to using technology to empower educators and students nationwide.
In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications.
You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions.
This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement.
Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience.
Key Responsibilities:
+ Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies.
+ Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React.
+ Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization.
+ Document, track, and escalate customer-reported bugs using Gitlab.
+ Collaborate with development teams to reproduce, diagnose, and resolve software defects
+ Lead maintenance engineering.
+ Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues.
+ Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner.
+ Gather feedback from customers to improve the support process and contribute to product enhancements.
About MasteryPrep
Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score.
MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.
Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.
MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc.
5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development.
Requirements
+ Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
+ 2+ years experience as a full-stack engineer
+ Strong knowledge of Google Firestore, PostgreSQL, TypeScript, Javascript, and React
+ Experience with SSO, specifically with Security Assertion Markup Language (SAML) protocols
+ Proficient in integrating Learning Tools Interoperability (LTI) standards
+ Skilled in integrating with Student Information Systems (SIS)
+ Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology)
+ Excellent problem-solving and troubleshooting skills
+ Ability to work independently and as part of a team in a fast-paced environment
+ Strong communication and collaboration skills
+ Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred
+ Knowledge of secure coding practices and application security testing techniques preferred
Benefits
+ $75,000-$85,000 starting salary based on qualifications
+ Opportunity to work with cutting-edge technologies in a collaborative environment
+ Flexible work hours and remote work environment
+ Professional development opportunities and reimbursement for certifications and training
+ Company-sponsored social events and team-building activities
+ Employee benefits eligibility (health, disability, AD&D, life insurance)
+ Matching 401k
+ Paid time off
+ Generous paid holidays
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Baton Rouge, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Baton Rouge, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 60386 jobs in United States and 153 jobs in Baton Rouge. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! MasteryPrep is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Engineer Jobs Baton Rouge.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MasteryPrep adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Engineer Jobs United States varies, but the pay scale is rated "Standard" in Baton Rouge. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Engineer interview at MasteryPrep, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the MasteryPrep's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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