Technical Support Engineer

Job description

Job Title:

• Technical Support Engineer Location: Denver, CO (Hybrid) About FusionAuth FusionAuth is a fast-growing startup and leading provider of customer identity and access management (CIAM) software headquartered in Denver, Colorado.


• Our mission is to make authentication and authorization simple and secure for every developer.  Our product helps businesses securely manage customer identities and access, ensuring a seamless and safe user experience for some of the largest brands in the world.
• We are committed to delivering exceptional value and satisfaction to our clients through top-notch service and support.  With a great team and strong investors, we are expanding our team to help accelerate our growth and take FusionAuth to the next level.
• Job Summary We are recruiting a Technical Support Engineer who will join our engineering team and help us deliver excellent software support to our growing number of clients.
• In this role, you will understand our customers’ needs and help guide them through the issues they are having.
• For this role, you must be a creative and quantitative thinker, and be able to quickly grasp complex, technical subjects.
• Our users are generally developers, and their support questions tend to be sophisticated.
• A successful candidate will often be able to respond to a customer’s questions by independently reading through code to find an answer, or stand up a test integration with a 3rd party system to try and reproduce an issue.
• CIAM can get complicated, and this role often feels more like solutions engineering than it does support.

Responsibilities Help customers integrate FusionAuth into their applications Identify and Open bug issues Contribute to our documentation efforts Participate in customer kickoff and optimization sessions Qualifications 4+ years in technical support and/or software engineering roles Outstanding ability to help customers work through issues, and to understand complicated topics and solutions Understand and can execute RESTful API calls Able to quickly grasp and explain complex technical subjects Excellent technical communication skills Can multitask effectively across many customer conversations Experience reviewing and interpreting code Java experience is a plus IAM or CIAM experience is a big plus Experience working with developers as customers All About You You love supporting customers in their success You aren't afraid of getting into some code You really enjoy working with others You love working in a fast-paced environment Compensation $80k-$100k expected base salary range* Employee Perks & Campus Benefits When you join FusionAuth’s Denver team, you’ll enjoy a modern campus experience designed for productivity, wellness, and community:

• Newly upgraded amenity spaces including a sleek tenant lounge and café with booth seating and collaborative workspaces.


• Access to a fitness studio, showers, lockers, and secure bike storage.
• Regularly stocked in-suite kitchen with a variety of snacks and beverages to keep you fueled throughout the day.
• Onsite café offering chef-driven menus with fresh, locally sourced, organic, and non-GMO options to suit diverse dietary needs.
• Easy ordering via app.
  
  3-acres of green space, including communal parks and picnic areas, connected to miles of jogging, biking, and recreation trails.
• Yoga in the circle and wellness programs to enhance work-life balance.
• Dedicated outdoor workspaces and patio gathering areas.
• Ample on-site parking, easy freeway access, and high-speed fiber internet.
• Sustainability-minded campus and community initiatives, including support for regenerative agriculture programs.
• Enjoy a high-tech business environment that inspires creativity and energizes your workday—all just minutes from the heart of Denver and Boulder.
  
  *Pursuant to various state laws, we must display the pay range for this job.
• Since we are willing to hire within a broad spectrum of qualifications, this range is broad.
• The expected base salary may be adjusted based on individual qualifications, role, level and location.

Benefits For full-time team members, we offer:

• Comprehensive medical, dental & vision plans 401k with employer match Flexible spending account (FSA) Paid holidays & flexible paid time off (PTO) Professional growth & development opportunities Eligibility for performance-based bonuses or variable compensation tied to individual, team, or company results Important Details Application Submission: We value authentic, thoughtful responses.


• Copy/pasted or AI-generated answers to application questions that don’t reflect your own experience may disqualify your application.

Onsite Interview:

• Please be aware that participating in an onsite, in-person interview is a required step in the FusionAuth hiring process prior to employment.


• We encourage candidates to plan accordingly.
• FusionAuth is committed to supporting candidates in this process and will reimburse reasonable travel and lodging expenses associated with the interview.

Work Authorization:

• Applicants must be authorized to work for any employer in the U.S .


• We are unable to sponsor or assume sponsorship of an employment Visa at this time.
• If you are passionate about technology that solves real-world customer problems, and want to join a company that is moving the industry forward, FusionAuth is a perfect fit for you!
• Equal Employment Opportunity FusionAuth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• E-Verify | Right to Work Recruiters FusionAuth does not accept unsolicited resumes from recruiters or employment agencies.
• In the absence of a signed agreement, we reserve the right to pursue and hire candidates without any financial obligation to the recruiter or agency.
• Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of FusionAuth.
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Required Skill Profession

Computer Occupations