Technical Support Engineer

Job description

**Technical Support Engineer**

**Location:** Hybrid or Remote (Candidates must be based in the West Coast or Central U.S.)

**Position Summary:**

Bentley Systems is seeking a talented individual to become a valued member of our Global Technical Support team.

This position will interface with our users providing civil engineering software technical support, demonstrations, and training, as well as interact with our Development group, Professional Services, Quality Assurance, Marketing and Sales.

**Your Day-to-Day:**

+ Providing technical application support to users, answering complex questions on the use of software to design various civil engineering projects.

These projects include roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc.
+ Teaching engineers and designers how to best use the available civil engineering and survey software tools to accomplish their project goals.
+ Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project.
+ Producing training materials and multimedia materials used to train users in the use of the design software.
+ Serving as primary support liaison between Bentley and users.
+ Occasionally travelling to user sites to perform training and consulting.
+ Conveying user feedback to product development staff.

Presenting user requirements in the form of specification to software developers for the development and enhancement of program commands and workflows.
+ Possessing thorough knowledge of company’s products and other applications used by users.
+ Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality and bugs/enhancements.
+ Keeping users informed of how and when problems are resolved.
+ Being involved in any additional follow up, testing and troubleshooting.
+ Appropriately referring issues to other support and quality assurance areas.
+ Promoting and maintaining a high quality, professional, service-oriented company image among users

**What You Bring to The Team: **Please submit resume in English****

+ Civil Engineering degree or equivalent training and experience
+ Professional Engineer license a bonus
+ 1-5 years of experience in road, rail, and site design preferred
+ English Language Proficiency
+ Prior experience with OpenRoads Designer, InRoads, GEOPAK, MicroStation, AutoCAD, or Civil3D strongly preferred
+ Excellent written and verbal communication skills
+ Strong critical thinking skills and a desire to solve problems
+ Self-motivated, proactive with a strong desire to learn
+ This is a full-time role expected to work 40 hours per week, home-based or hybrid in your home country
+ Requires sitting or standing at will while performing work on a computer (or any other physical requirements (https://www.bls.gov/ors/factsheet/visual-overview-of-physical-demands.htm) ).

The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
+ This role does not require travel.

**What We Offer:**

+ A great Team and culture – please see our Recruitment Video.

(https://www.youtube.com/watch?v=epJImnDsbYE&feature=youtu.be)
+ An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
+ Competitive Salary and benefits.
+ The opportunity to work within a global and diversely international team.
+ A supportive and collaborative environment.
+ Colleague Recognition Awards.

Who We Are:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company.

We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment.

Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities.

Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations.

Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

#LI-Remote #NI-1

 **About Bentley Systems**

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more.

Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle.

Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.

www.bentley.com

**Equal Opportunity Employer:**

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic.

This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training.

Know Your Rights as an applicant under the law.

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice

**Request an Accommodation:**

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities.

We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.

You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Required Skill Profession

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