Urgent! Technical Support Engineer Job Opening In Herndon – Now Hiring TD SYNNEX
About the Role
Apptium a TD SYNNEX company is looking for a Technical Support Engineer.
The Technical Support Engineer is responsible for delivering quality software support to customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction.
The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with his/her specialty knowledge.
What You'll Do
Provide technical support for assigned complex system level software products.
This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiable factors.
Effectively manage customer escalations associated with complex problems reported in software Apptium products to ensure that end result is high level of customer satisfaction.
Independently define and drive analysis and research of more difficult technical customer problems.
Involve appropriate resources in a manner that conserves staff time and yet provides resolution and consistent customer communication in a timely manner.
Root cause analysis on the issues reported by customers by analyzing the diagnostics available, such as the product logs, source code, network logs, server utilization and DB reports to provide RCA and solutions for issues related to product purchases & activation, billing discrepancies and life cycle management.
Validate product bug fixes to ensure regression-free solution and product functioning per specifications.
Have a documented troubleshooting plan in place for each request and communicate progress against the plan to the customer via frequent and regular status updates.
Plans should include Service Request Tracking System notes documenting environment, problem description, analysis, next steps (with task owners and dates), and a comprehensive solution description.
Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems.
Collaborate with R&D and other internal stakeholders during product problem resolution cycle.
Define and report on product supportability and readiness issue during the product life cycle.
Assist in the scheduling of team resources.
Identify continuous improvement activities that will enable effective and efficient technical support to our customers.
Provide after-hours coverage as needed.
Lead in team training for new products or product releases and develop technical papers.
Demonstrate initiative in acquiring expertise in one or more product families within or across product lines on multiple platforms, along with supporting technologies.
Develop product experience by installing, testing and using software Apptium products and attending formal and informal classes.
What We're Looking For
Bachelor’s Degree or higher in fields such as Computer Science, Computer Engineering or equivalent professional experience.
1-3 years of relevant experience preferred.
Strong coding experience, preferably in Java or GoLang, knowledge of SQL and relational databases, experience with diverse operating systems, Linux preferred.
Knowledge on cloud infra structure – AWS or GCP or Azure.
Experience in JIRA or equivalent ticket management system, Confluence or equivalent document management system, Logs and server monitoring.
Strong communication skills.
Aptitude for complex technical problem solving.
WHAT’S IN IT FOR YOU?
Competitive Salary and Compensation
Annual Bonus Based on Personal Performance
Medical, Dental, and Vision Insurance
Retirement Plan
3 Weeks of Paid Time Off Every Year
UNLIMITED Sick Time
Paid Holidays
Fun Fit Fridays and More Initiatives Promoting Employee Health and Wellness
Collaborative Work Environment
Employee Referral Program
Key Skills
What’s In It For You?
Don’t meet every single requirement?
Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply.
You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Herndon, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Herndon, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 60386 jobs in United States and 106 jobs in Herndon. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TD SYNNEX is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Engineer Jobs Herndon.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TD SYNNEX adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Engineer Jobs United States varies, but the pay scale is rated "Standard" in Herndon. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Engineer interview at TD SYNNEX, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TD SYNNEX's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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