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Urgent! Technical Support Engineer II Job Opening In Leesburg – Now Hiring Mindlance
Role Title: Technical Support Engineer
The goal of this team is reduce / minimize damage and the impact of damage for Data Center hardware.
This includes inspection, testing, and repair of critical components to ensure cutting edge Data Center hardware is reliable and maintained in the Data Center environment.
Overall Responsibilities:
This role is a quality assurance position with primary focus to monitor and reduce damage to data center hardware parts.
Assist the site leadership in efforts to reduce damage at each DC.
This would involve spot checks of different process staging areas for proper handling, packaging and storage of parts.
Assist in execution of the damaged parts process at the datacenter.
This is the process for ensuring damaged parts are verified as damaged and quarantined and not mixed with good products.
Identify and escalate issues affecting part damage.
Excursion Support - Provide support of key field campaigns and failure investigations.
Top Daily Responsibilities:
Perform DIMM Testing to complete diagnostic test and Post Package Repair (PPR)
Perform Special Damage Inspections/Repairs of Critical Parts
Perform Printed Circuit Board Assembly (PCBA) Quick Testing for re-inventory boards.
~ boards per week
Perform damage verification inspection for parts reported damaged by other onsite personnel.
This is needed to insure parts are truly damaged.
This inspection would involve up to parts per week
Repair of Damaged Parts
Cleaning of thermal Paste for CPUs
Straightening bent connectors
Replace missing parts - CPU carrier frames, dust covers etc.
Periodic auditing of handling and ESD processes and packing used at different touch points at each Data Center
Mandatory Skills/Qualifications:
Education: Bachelor’s Degree or equivalent experience in technical field
+ years experience in technical field
General knowledge of electronic parts and components used in Data Center hardware.
(Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)
st Level Failure Analysis (FA) ability for electronic parts
Familiarity with typical mechanical defects of electronic components and hardware
Ability to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and components
Familiarity with simple inspection equipment such as stereo microscopes and ring lights
Ability to use a PC to record / report data
Ability to write process instructions/ SOPs
People Skills to work with and influence others
Strength: Medium to heavy materials handling required ( Lifting, pushing/pulling etc.)
Non-Essential Skills/Qualifications:
Quality Assurance background in the electronics industry
Background in troubleshooting / repair of server / storage and networking products
Knowledge of spreadsheets and databases
Education: Bachelor’s Degree or equivalent experience in technical field
Quality Assurance background in the electronics industry - Background in troubleshooting / repair of server / storage and networking products - Knowledge of spreadsheets and databases
Duration: months
Work Location: Leesburg, VA - Fully Onsite
Work Schedule: Normal East Time Business Hours, Monday - Friday
EEO:
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Leesburg, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Leesburg, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 60386 jobs in United States and 16 jobs in Leesburg. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Mindlance is currently hiring and seeking a Technical Support Engineer II to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Engineer II Jobs Leesburg.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mindlance adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Engineer II Jobs United States varies, but the pay scale is rated "Standard" in Leesburg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Engineer II typically include Engineers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Engineer II interview at Mindlance, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Mindlance's products or services and be prepared to discuss how you can contribute to their success.
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