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Technical Support Engineer II Job Opening In Leesburg – Now Hiring Mindlance


Job description

Role Title: Technical Support Engineer
The goal of this team is reduce / minimize damage and the impact of damage for Data Center hardware.

This includes inspection, testing, and repair of critical components to ensure cutting edge Data Center hardware is reliable and maintained in the Data Center environment.



Overall Responsibilities:

This role is a quality assurance position with primary focus to monitor and reduce damage to data center hardware parts.

Assist the site leadership in efforts to reduce damage at each DC.

This would involve spot checks of different process staging areas for proper handling, packaging and storage of parts.

Assist in execution of the damaged parts process at the datacenter.

This is the process for ensuring damaged parts are verified as damaged and quarantined and not mixed with good products.

Identify and escalate issues affecting part damage.

Excursion Support - Provide support of key field campaigns and failure investigations.



Top Daily Responsibilities:

Perform DIMM Testing to complete diagnostic test and Post Package Repair (PPR)

Perform Special Damage Inspections/Repairs of Critical Parts

Perform Printed Circuit Board Assembly (PCBA) Quick Testing for re-inventory boards.

~ boards per week

Perform damage verification inspection for parts reported damaged by other onsite personnel.

This is needed to insure parts are truly damaged.

This inspection would involve up to parts per week

Repair of Damaged Parts

Cleaning of thermal Paste for CPUs

Straightening bent connectors

Replace missing parts - CPU carrier frames, dust covers etc.

Periodic auditing of handling and ESD processes and packing used at different touch points at each Data Center



Mandatory Skills/Qualifications:

Education: Bachelor’s Degree or equivalent experience in technical field

+ years experience in technical field

General knowledge of electronic parts and components used in Data Center hardware.

(Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)

st Level Failure Analysis (FA) ability for electronic parts

Familiarity with typical mechanical defects of electronic components and hardware

Ability to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and components

Familiarity with simple inspection equipment such as stereo microscopes and ring lights

Ability to use a PC to record / report data

Ability to write process instructions/ SOPs

People Skills to work with and influence others

Strength: Medium to heavy materials handling required ( Lifting, pushing/pulling etc.)



Non-Essential Skills/Qualifications:

Quality Assurance background in the electronics industry

Background in troubleshooting / repair of server / storage and networking products

Knowledge of spreadsheets and databases



Education: Bachelor’s Degree or equivalent experience in technical field



Quality Assurance background in the electronics industry - Background in troubleshooting / repair of server / storage and networking products - Knowledge of spreadsheets and databases



Duration: months



Work Location: Leesburg, VA - Fully Onsite



Work Schedule: Normal East Time Business Hours, Monday - Friday



EEO:



Required Skill Profession

Engineers


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Leesburg, United States, highlighting market share and opportunities for professionals in Technical Support roles.

60157 Jobs in United States
60157
16 Jobs in Leesburg
16
Download Technical Support Jobs Trends in Leesburg and United States

Are You Looking for Technical Support Engineer II Job?

Great news! is currently hiring and seeking a Technical Support Engineer II to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mindlance adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Technical Support Engineer II Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Leesburg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer II?

Key qualifications for Technical Support Engineer II typically include Engineers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Engineer II Job Success

Mindlance interview tips for Technical Support Engineer II

Here are some tips to help you prepare for and ace your Technical Support Engineer II job interview:

Before the Interview:

Research: Learn about the Mindlance's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer II interview at Mindlance, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Mindlance's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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